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Business Profile

Landscape Contractors

The Grounds Guys Of Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    illegal trash dumping and timing violation trash dumping 9-10 days before trash collection placing trash on the common areas instead of their customer's property which is ************************************************************, AL *****

    Business Response

    Date: 02/27/2025

    I have spoke with Mr. ******* ******* and came up with a resolution to take care of this issue. We will also do everything that we can to make sure that it does not happen again. 

    Customer Answer

    Date: 02/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:05/22/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with ******, The Grounds Guys of Mobile, in March 2024, to till and seed my front yard. He and his crew tilled, and seeded the yard with temporary winter rye grass, stating they would return at the proper time (by May 1st) to finish the job- seed the yard with permanent burmuda grass seed. It is now May 20th, temps are hitting close to 90F, rye grass has died off and the yard is completely overgrown with weeds. I have repeatedly called, ******'s wife answers, and states that he came out April 5th and seeded the burmuda grass. This is a lie- I have even gotten another landscaper to come look and verifiy that there is no burmuda seed or grass anywhere on the ground. I paid ****** in full at the time he tilled, expecting the rest of the job to proceed on schedule, $1400 (not the exact amount- I'll have to look again at contract). The ground is now so overgrown that he would need to prep again before seeding, or issue me a refund, but so far, I can't get a response from them. I do have the contract, I'll have to find it and download. Thank you.

    Business Response

    Date: 05/24/2024

    Hi Mrs. ***** I am glad that we spoke the other day and hopefully have got this issue resolved. I do agree that there is no sign of Bermuda grass coming up from where the guys seeded it on April 5. I apologize for the miscommunication when the guys came out that day and you not being notified that the seeds were spread. I am glad that you are letting us come out this coming Wednesday to put out more seed on your property to make this issue right with you. We definitely want you to be happy once the project is finished. 

The Grounds Guys Of Mobile is NOT a BBB Accredited Business.

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