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Business Profile

Lawn Maintenance

West Bay Landscape and Lawn Maintenance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/18/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 20070908

    I am rejecting this response because:
    The statement issued by the company is false! The sod was initially scheduled to be installed June/July 2022. The money I paid was to get the sod ordered. Every time I reached out about the install, there was an excuse why the sod could not be installed. I reached out to ***** December 2022 and asked that he install Spring *********************************************** the winter. He agreed to come by in the spring to look at my yard and get the sod in. To my knowledge he never came by despite two calls asking him to do so. I reached out to him February and  April about the install. We spoke a few  times and he agreed to get the work done but never did. I have not been difficult to contact and have been more than patient. He left me a message last week saying he had requested a refund from The corporate office. 
    Sincerely,

    *********************

    Business Response

    Date: 05/23/2023

    The customer requested irrigation and ************, We completed the irrigation and the customer requested us to wait on the sod instillation. We waited several months and the customer finally reached out in April/May 2023 to request the sod instillation and has recently requested a refund. We will be issuing her a refund on her deposit, as requested. We have reached out to the customer with no success. Thank you

    Business Response

    Date: 06/15/2023

    This complaint is not accurate. We installed her irrigation and ordered/ scheduled sod install. The customer requested we reschedule sod instillation. We waited several months for her to setup a new time to install the sod. She had several reasons to push dates of install, including other landscapers doing her flower beds.  This issue will be resolved with a refund via check by mail.

West Bay Landscape and Lawn Maintenance is NOT a BBB Accredited Business.

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