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Business Profile

Major Appliance Services

Big Bill's Appliance Service
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After coming to my home three times and taking three weeks to repair our dishwasher and changing ****** for repairs it worked one day and stopped. Large waste of money and time.

    Business Response

    Date: 04/28/2025

    This customer has my personal cell number so im not sure why he didn't chose to to at least text or call my business.  I dont know what the problem is or what he is requesting but he can call me  

  • Initial Complaint

    Date:02/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A lady came Tuesday, Jan 31,23 and took my washer apart and said it needed hose she didnt have the parts, and just said a quote for the repairs but never said it would cost for the quote she said shed be right back early in the morning. Well she never came back, left it taken apart with sharp edges on the outer box and the gears and sharp edge around it exposed as well as a puddle all around it where the drain broke when she pulled it out which wasnt broken or leaking when I ran it, just wouldnt spin. When I called to let her know I needed to just purchase one she then proceeded to tell there was a trip fee. She didnt leave a bill for the trip fee when she left nor did she tell me about a fee. Im a single mom so I cant take them to a laundromat in this area its very dangerous and I cant afford a fee for the train wreck that was left here. I did more work clearing it all out and my daughter almost climbed up In between the box and the internal part of the washer and the edge while I was cooking. According to other reviews on here Im not the only person they tried to scam out of a trip fee without doing any work. I could file a lawsuit for the dangerous conditions but Im only asking to not be charged for this train wreck left in my home endangering my small child

    Business Response

    Date: 02/04/2023

    All of this is not completely accurate, I did leave the washer apart because ei was getting you a hose from the tub to the pump which I explained and the parts supplier did not have it in stock.  he had to order it and I'm sorry for that.  However you could have said I have a small child please don't leave it like that and I would not have.  I was once a single mother and have a lot of respect for them, you could have called me and we could have discussed this. I left your house at almost 5 o'clock and talked to you the ext morning explaining I had to talk to my parts supplier.  But I understand your concerns and you can keep the service charge but you should know that every business that comes to your home charges one.  Appliance repair, plumber, electrician etc.  Have a wonderful day.  Be blessed

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