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Business Profile

New Car Dealers

Cannon MS LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a family member take my car in for service on 24Jan2023 to help me while I was out of town for military training. I purchased 2 services and 2 parts for my car and had a multipoint inspection that cost me over $150. When my services were complete there were a few items that required attention/maintenance, esp the terminal cables require IMMEDIATE service. None of this was discussed with my family member during the in-person visit and the dealership is an hour away from my house; the service advisor was also asked if anything else was needing attention.When I returned from my military training a few weeks after the appointment and was able to use my phone, I realized the inspection report had been texted to my phone and it outlines issues with my car that need service and should have been discussed during the appointment. When I noticed this, I reached out to the dealership via email, live chat feature, and attempting to call. I was contacted back via text message letting me know that someone would reach out to me to help me resolve my issues....to this day no one has reached out to me to help me with these concerns.I'd appreciate help with getting better service and to have the problems with my car addressed because I rely heavily on my car to get to work, and I'm hoping nothing gets worse.Customer: *********************** Phone: ********** Vehicle: 2017 Subaru Crosstrek VIN: ***************** RO#: ***** Advisor: *************************** VEHICLE INSPECTION REPORT: ************************************************************************************************************

    Business Response

    Date: 07/14/2023

    Tameron Subaru was purchased on March 30, 2023 from Lithia, which owned Subaru of Mobile at the time of this service.  We would love the opportunity for them to come back in and allow us to do a full inspection on their vehicle to make sure their servicing is up to date.

  • Initial Complaint

    Date:02/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from this dealership in the first week of January. After purchase, the buyers agreement did not line up according to my bank and the financial portion of it. The buyers agreement was off by about 3k dollars. My bank tried to call the dealership on multiple occasions but ***** would answer. I also tried to contact and received the same result. I was finally able to reach the dealership via face to face visit. After talking with them, they told me that those items come standard on every vehicle purchase and I can not opt out. THis should not be the case, if something comes standard, it should be either included in the price. beforehand or free. They would not allow me to opt out of it. The second problem I am having with them is still occuring. The bank cut the check to pay the dealership and called them and sent them emails informing them that the check was cut. After about a week, I ended up being the one who had to take the check to the dealership because they would not pick it up. (keep in mind that the bank was about 3 miles from them). As of now, they currently have not paid off my previous vehicle that I traded in. THis has now caused me to have a late fee and an outstanding balance because they did not conduct business according to how it should have been. I would love to be reimbursed the 3k that they took from me but if nothing else, I would like to have my credit repaired.

    Business Response

    Date: 02/27/2023

    Evening-

    I hope this message finds you well. After reviewing all the stored documents, it looks the original selling price started at $24,003 and had a trade value of $21,155. The final documents show a sales price of $22,312 and a trade value of $24,000. The difference in those two amounts equate to $4800 in savings at the time of the deal. I'm not 100% about one of the salespeople being allowed to pick up a check from a lender on the behalf of the customer. (is this allowed?)

    Feel free to reach out to me with any more questions you might have. ************

    -Respectfully

    *********************** GM Subaru of Mobile

    Customer Answer

    Date: 03/03/2023

     
    Complaint: 19367695

    I am rejecting this response because: the problem is that you hid the extra cost for the LoJack and the perma plate and I did not have a chance to even reject it. I only found out prior via my bank catching the fees not listed on original buyers order. When I asked why, the response was that it comes standard with every car. If this is the case, it should be built in to the price of the car, not hidden. As for the check, your dealership said they were going to pick it up and even told my bank they would pick it up but did not. This was even after multiple emails and multiple failed attempts to call your finance department. Im just very disappointed in the lack of professionalism. Its truly sad that a car dealership doesnt even answer the phone when you call. I have told many people about this experience and have heard from quite a few of having similar experiences themselves or knowing someone who has with your dealership. It is truly sad in how you have conducted yourself and its even worse that you are ripping people off daily just like you did me. I will continue to tell everyone I can to not use your dealership.  

    Sincerely,

    *******************

  • Initial Complaint

    Date:12/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/19/2021 I purchased a 2021 Subaru Crosstrek, with several extras, one of the extras was for paint and interior protection (***********). The *********** company required notification from the seller (Subaru of Mobile) for the warranty to be in effect. After several calls from me to Subaru sales person ********************* who assured me the issue would be handled. It has now been a year and a half and the *********** company has no record of my vehicle from Subaru. I have documentation of this process (bill of sale of vehicle,and correspondence with ***********)

    Business Response

    Date: 07/14/2023

    Tameron Subaru was purchased from ************* on March 30th, 2023 of this year.  It was formally known as Subaru of Mobile.  We were not involved at the time of this issue.  

  • Initial Complaint

    Date:08/23/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 30, 2022, I purchased a used truck from Subaru of Mobile. I live in Florida and they provided me with a temporary car tag, but it expired on August 21st, 2022. I have called and emailed the business several times so that they could send me a new temporary car tag for the state of Alabama and they keep saying they will send it, but nothing has been sent. I would very much like to receive either a temporary tag or my car tag paperwork so I can register the vehicle in the state of Florida. I do not want to get a ticket for an expired tag ($100 fine in Florida plus late fees and renewal fees for less than 6 months). I have incurred no cost yet, but an expensive ticket may impact my job. Please let me know what my next steps would be in order to get Subaru of Mobile to provide me with my car tag paperwork.

    Customer Answer

    Date: 08/23/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


    Thank you for your email.  I realize you sent the complaint to Subaru of
    Mobile from the email message that I received this morning.  I tried to stop
    BBB from sending the complaint, but it was too late.  Subaru of Mobile has
    sent another temporary car tag (yesterday afternoon) and so I will wait to
    see if they will send me the car tag paperwork in time so I can register the
    vehicle in the state of Florida.  I will do my best to work with them and I
    hope they will send the car tag paperwork as soon as possible so I don't
    have to worry about another temporary car tag. 





    Sincerely,



    ******** ********

Cannon MS LLC is NOT a BBB Accredited Business.

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