Reviews

Review Details

• Review fromJada B

  Date: 11/20/2023

  1 star

  Jada B

  Date: 11/20/2023

  I reserved a rental from Springhill Toyota on 08/11/2023 for a family trip in November. Two days before the trip I called to verify the information and was told the vehicle was not available because it was being serviced. I reserved a Highlander because I needed the extra room for five people and luggage. I was told they only had cars available. I spoke with ********************* and he apologized and was suppose to call me back to see if he could work something out. He never called me back. When I talked to the rental department they acted like they didnt care. I have been renting from them for the past four years for our family trip in Tennessee. They wont get my business again. I was thinking about buying a car from Springhill Toyota in December. They will not get another dime from me!!!
  

  Springhill Toyota

  Date: 11/22/2023

  There was some confusion with the reservation. We got it figured out and rectified the situation. When the customer arrived to pick up the rental she did not have the proper credentials.

• Review fromVeleta W

  Date: 06/13/2023

  1 star
  ************************* took advantage of my 83 year-old mother. As a start, I am filing a complaint with Toyota Corporation, the Better Business Bureau and all other relevant/appropriate agencies. The deal was complete except financing. I asked the salesperson, Mr. ******************** to not allow the Finance person to add GAP Insurance, a service contract or extended warranties to my mother's contract. Again she is 83 years old and those protections are unnecessary, When I returned to the dealership Mr. ****************************** Finance Manager had added GAP insurance. I instructed him to remove it and I left out of the office. What happens next is, egregious, dishonest, deceitful. This is in my opinion attempted abuse and exploitation of an elderly person. In simple terms I consider Mr. ************************* a *****. His actions were deliberate.He added an extended warranty, and a maintenance plan. He combined them in one $4,200 total and called in and extended warranty; trying to conceal the fact that $1,200 of that $4,200 total was a maintenance contract and ****************** also sold her a Road Hazard Plan for $500. The purchase came with 4 years of complimentary Oil changes Tire rotations 24-Hour Roadside Assistance Rental Assistance which Springhill Toyota is referring to as a dealership special. The purchase also came with Toyoguard Platinum from the factory which covers the same services. Therefore, my mother's vehicle was already covered and the special isn't a special at all. He sold her coverages for services she already had.******************* - Salesperson. ************** and I agreed to 2 detailing services on that vehicle. We wrote it in. However, when he brought the paperwork out the statement was typed carwash/vacuum. The detailing was removed yet he did not bring it to my attention I had to ask why. He stated it couldn't be handwritten it had to be typed. Vacuum was not on the handwritten paperwork.