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Business Profile

Online Retailer

KB Laces

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes on the 30th of December. It takes ***** business days to ship, but it is past ***** business days and I havent received any update or anything. In the beginning I was able to email about the money part no problem. However, when I email now about where my package is there is radio silence.

  • Initial Complaint

    Date:08/18/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Originally I placed an order on March 5. 2022 for preschool Jordan's "university 6s" size 2.5 one pair for $******. I canceled and placed a new order using credit from original order for Jordan's " Denim 6s" one pair in size 2.5 for $*** this order was placed back on April 26,2022. I had reached out to cancel the order via email because of how long it took initially. I never received a response or confirmation of my attempt to cancel. I requested a refund and was denied. I reached out on several attempts via email and text. Little response to then response stopped completely. I tried disputing through my bank however because I paid through ***** the bank advised that I authorized the charge and there was nothing they could do. So today I reached out via text and the response I had received was basically she don't communicate through text/phone we communicate through via email. I advised to ******* ******* that I had been sending emails but have not been getting any response. So I stopped texting and sent a email and she responded back to the email. I stated in the email that I had placed a shoe order with her company and just trying to figure out what is going on with my order and why I hadn't received it she states that a email with tracking was sent but I advised to her that I did not receive that info or that the order was delivered. I also explained that i would not be reaching out to her if i had all of this information on my end. I explained that have yet received a shipment and at this point I'm unsatisfied with the order and just want my money back. I am using my work computer to file this complaint so i am unable to post proof of emails sent however if there is a email i can send this proof over to please advise ill be more than happy to from my cell phone.

  • Initial Complaint

    Date:06/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 13th, 2022 at 11:02pm I sent, via Cash App, $****** to ******* with KbLaces for a pair of shoes that I never received as of June 21, 2022. For the first 2 months KbLaces and I were communicating back and forth thru email. I was told on 02/10/2022 (after emailing them for an update) that my shoes were scheduled to ship next week. On 02/28/2022, (after another follow up email) I was told that the shoes were onthe pre-order list for the re release which was the 22nd so its 10-15 business days after the re release. On March 18th, 2022 I again did a follow up email letting kblaces know that it has been 17 business days and I have not heard anything. On 03/21/2022, I received an email stating that my order #**** was canceled and that i would be receiving a refund. I have yet to receive the refund. I have sent numerous text to KbLaces after 03/21/2022 to get updates and i have NOT received any type of communication from them AT ALL. I am very livid and would like some type of resolution. This is not the type of way you do business.

KB Laces is NOT a BBB Accredited Business.

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