Complaints
This profile includes complaints for Fairhope Direct, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mom is 103 years old and she thought she ordered 1 box of card that she paid for. Unfortunately, The company kept sending boxes of cards at ***** a box. I returned the one shipment and had to pay to return it. Then they sent another shipment which I returned unopened to the post office so that I didn't need to pay postage. I have written to the company on the bill that they keep sending her. Today I tried calling. The person that answered the phone did not identify themself and when I asked their name, they hung up on me. I tried again to call but was sent to voice mail. Mom is wheelchair bound and is in hospice, so she doesn't go to the mailbox. I hope this issue can be resolved, my next step will be legal. Thank you!
Business Response
Date: 11/12/2024
Upon receiving the complaint through the Better Business Bureau we immediately called Ms. *** *****, credited her mother's account the $19.94 and cleared her account. We also marked her mother's account to not receive any future promotions. Ms. ***** expressed satisfaction with our actions. Please don't hesitate to contact us if we can be of any further help.Customer Answer
Date: 11/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *****Initial Complaint
Date:01/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spoke to ******* initially who claims that they mailed me a letter in 2023 to which I replied. I explained that I do not remember sending back anything about greeting cards, especially since it would be a biweekly charge if $19.94. When I asked ******* to cancel it and waive it because I never received anything on my doorstep. ******* said no. I then asked to speak to her manager and she transferred me to voicemail. I left a message and immediately called back and got the manager ******************* and explained the situation. **** was rude and would not waive the fee. Not only did she not waive that $19.94, she told me that this account was opened in **** and then closed because someone said they did not receive the greeting cards then. **** then tells me that the account was reopened 20 years later because I replied to a letter they sent. I believe these people are scam arrests. Now Im in my 80s and they are trying to scam me out of money that I do not have to spare. My granddaughter hurt er paid the amount and asked for it to be closed. **** confirmed this account was closed and would be on the do not solicit list but i do not believe her and asked my granddaughter to replace her card number as they are crooks.Business Response
Date: 01/31/2024
Dear **************,
Thank you for reaching out. I am so sorry that there was confusion about our FairHope Notes greeting card club and that you would somehow think that we are "scam artists." We have thousands of people join our ********* greeting card club each year and we do occasionally have misunderstandings. In your case, over the years we have shipped a total of four greeting card shipments to ************** at this address, for which she has only paid for two. We have written off and forgiven the amount due for the two outstanding shipments and have placed her on our "do-not-promote" list, so that she will not receive any promotional mailings or any contact from us going forward.
Again, thank you for reaching out.
Blessings,
*********************
FairHope Direct
Customer Answer
Date: 02/01/2024
Complaint: 21224924
I am rejecting this response because: although you have apologized you have not explained why this was reopened 20 years later. Also my granddaughter paid the last $19.94 and it would be nice if you refunded her as I will not pursue any further if that is done.
Sincerely,
*******************************Business Response
Date: 02/02/2024
Hi **************,
We had mailed you a promotional mailing offering a free book if you rejoined the FairHope Notes greeting card program, where you would receive a collection of 12 ********* greeting cards every eight weeks. You replied with the business reply card, so we mailed your pack of greeting cards along with the devotional book, "Words of Life." You paid for that shipment so we mailed your next shipment, which is what was paid for with your granddaughter's credit card. We have since cancelled your account and have placed your name on our "do-not-promote" list, so you will not receive any future promotional mailings.
*********************
Customer Answer
Date: 02/02/2024
Complaint: 21224924
I am rejecting this response because: I never received the greeting card to begin with. My granddaughter paid for it to be cleared from my account since Im an older lady. I read that this has been done before to multiple elderly people like myself. So I feel like you are taking advantage of this because you claim that I received some greeting cards and I have not. I dont care what your tracking my says because I know in my heart and Gods eyes that I did not receive anything from your company.
Sincerely,
*******************************Business Response
Date: 02/02/2024
Dear ************************,
I'm a little confused...when we spoke with you on the phone, you agreed to pay the bill and said you would use your granddaughter's credit card. From your most recent communication it appears that she did not agree with or appreciate you using her credit card and would like the $19.94 refunded.
We will most certainly refund the $19.94. When you told us you were using your granddaughter's credit card, we should have asked if you had her permission. We did not and that was our mistake. In the future, I would recommend that you ask her before using her credit card.
You originally responded to our promotional mailing, received the first shipment and paid for it. ******** confirmed that the second shipment was delivered to your address, though you claimed you never received it. As a result, you called us "crooks" and "scam artists" and that we were trying to take advantage of you because of your age.
I am deeply sorry that you feel that way. We depend on the **** to deliver our products to our customers, and when they tell us a product was delivered, we believe them. If you did not receive your shipment, instead of calling us hurtful names, please contact your local **** with the tracking information to find out why they would report that it was delivered when you insist that it wasn't.
As mentioned previously, we have placed you on our do-not-promote list. I do pray a blessing on you and your granddaughter and that you would have a much closer relationship.
Blessings,
*********************
Customer Answer
Date: 02/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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