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Business Profile

Specialists

Coastal Neurological Institute, P.C.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Coastal Neurological Institute, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Coastal Neurological Institute, P.C. has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to see my ** for a visit to get ***** and I had been told I would have a copay but I have 2 forms of insurance so i called them about it and they said they would issue a refund which they did but the check came and made my account over**awn so I called and never received a call back and my back said that the check bounced because it needed to go back to the maker. I just want the ****** back asap to get account back to where it is not negative. I get a disability check so I dont have a lot to pay and thst is a lot to loose.

      Business Response

      Date: 06/23/2025

      Ms. ******,

      As we discussed this morning, I am issuing you a new refund check tomorrow.  This payment was subject to Positive Pay with ******* ******* and was inadvertently denied.  When I looked the payment up, it showed that the check had been cashed and posted to our account.  However, when I was balancing the bank statement yesterday, I saw that ******* ******* had pulled the funds back due to the Positive Pay issue I described to you this morning. 

      This check will be re-issued and mailed out to you tomorrow.  I sincerely apologize for the inconvenience.  Thank you.

      ***** ******

      Director of Operations

      ************

      Customer Answer

      Date: 06/23/2025

      Yes, I accept.

    Coastal Neurological Institute, P.C. is NOT a BBB Accredited Business.

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