We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

Generations Self Storage - Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed an agreement with Generations Self Storage in July of 2023. On April 20, 2024 when I went to put items in storage unit, the door would not stay up, it appeared as if the spring to hold the door up was broken. I had my nephew and wife with me. My nephew held the door up as I and my wife put some items inside.On Saturday May 20th, I called the number on record *************) to try to get the issue resolved and left a message. The person returned a call on Sunday, May 21, as I was going to church and asked I if could meet them that day after lunch, I told them No, they asked about Monday or Tuesday. I said yes for Tuesday, the person said they would call me on Monday to arrange a time to meet on Tuesday. They never returned a call. I called on Monday and person answered phone and put me on hold. I held on the phone for 45 minutes. Person has never returned a call. My wife called sent text on May 2, 2024 and left message. ******, returned call on May 3, He said that he would be in Mobile in two weeks. He asked my wife if we would change from the unit I am in to the unit next to it; My husband said no to this. ****** said he would be over to check door lift and would let me know when this would happed. ****** responded to text message my wife sent him on May 3, 2024 saying he would schedule something to take a look at the unit. Since that date we have had no response from this company nor ******. My wife contacted ****** on Saturday, May 18, 2024 via text, no response. I became more concern after seeing monies charged to my credit card as scheduled on May 10, 2024, since I am not able to use the unit for fear of the door falling on me or my wife. We have not been back to the unit that we are paying for.

    Business Response

    Date: 06/07/2024

    Subject: Agreement with the ****** Family Regarding Garage Door Issue

    Dear Team,

    I am writing to inform you that we have reached an agreement with the ****** Family concerning their garage door issue. I explained to them that the garage door was functioning perfectly at the time of their move-in, as it was a brand-new facility and they were the first tenants to use that space. While issues can arise unexpectedly, we are committed to addressing any problems within our capability.

    Initially, I offered the ****** Family the option to move to the adjacent unit, which is the same size and has a fully operational door. They initially accepted this offer but later declined, preferring to have their current door repaired to avoid the inconvenience of moving. We respect their decision and are willing to proceed with the repair.

    However, replacing or repairing the garage door requires the entire assembly and support rails to be removed and placed inside the unit, which necessitates at least 10 feet of unrestricted workspace. Additionally, it is common for garage door companies to refuse work on a unit while tenants' belongings are present due to the security risk if the job cannot be completed promptly.

    We made every effort to find a satisfactory solution for both parties. Our company will not seek damages for the sudden failure of a new door, and we offered the Burtons a resolution by relocating them to another unit at a reduced rate to facilitate the repair.

    Best regards,

    Elijah  
    Generations Self Storage Mobile

Generations Self Storage - Mobile is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.