We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage

All Season Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The All Season's storage is located at ***********************************. I rented a storage unit (B-19) from the facility, and the unit leaked rainwater into it. The moisture caused my belongings to become moldy and mildewy. First of all, when you call the facility, no one answers the phone, and the manager is never there. It took two weeks to reach him and get a response. The manager finally called me back (I do not remember his name). He offered to move me to another storage unit(b-4) and not charge me for the other unit. I tried contacting him to tell him I did not need the unit (B-4) and that I was moving my stuff out of (B-19) and exiting the facility for bad service, but he never answered his phone.Instead, he charged me ***** for B4. I never moved into the unit. I called several more times to resolve the situation, but he would never answer. I finally caught him at work. He said he emailed the owner about my refund for B-4. The total amount was *****. I have tried for several weeks to resolve the matter, but this has not happened. I am requesting a refund of ***** for unit b4 that I never used. The company's business practices need to be investigated because if it happened to me, I am sure they have misrepresented themselves to other customers as well.

    Business Response

    Date: 05/06/2025

    We're very sorry to hear about your experience, and we truly appreciate you bringing it to our attention.


    We understand how frustrating it must have been to deal with water damage to your belongings, followed by difficulty getting in touch with our team. Thats not the level of service we strive to provide, and we apologize for the delays and inconvenience you encountered.


    We also understand your concern about being charged for Unit B-4, especially since you did not move into it. There was clearly a miscommunication, and we take full responsibility for that.
    Our regional manager has processed a full refund of $79.30 for Unit B-4. You should see that amount returned within the next 2 weeks, and we appreciate your patience while this was being resolved.
    Again, were very sorry for the trouble you experienced and appreciate you taking the time to share your feedback. We are actively working to improve communication and service at this location based on your experience.

    Customer Answer

    Date: 05/07/2025

    Good afternoon, I will accept the response.

All Season Storage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.