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Business Profile

Tablet Equipment

Metro PCS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tablet Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 15th I purchased a phone and unlimited home internet. After 3 of us I g the home internet device I received a message stating that I had reached my limit on my home internet. I went into a store who advised me that I had internet lite that had a 100GB data cap. I advised them that I was unaware of this and needed more data for it. I was advised that due to my service area I was not able to have the unlimited internet due to my area and I would have a data cap. They stated that this should have been explained at the time of purchase. I no longer wanted the device and was told I could return it to the store of purchase. I went to the store with the device to return. Upon entering the store a male and female employees were sitting down looking at their phones. When I stated I needed to make a return device the male became loud and aggressive stating we dont do returns. He stands up and begins talking loud and very disrespectful dismissing anything I stated. He stated that I had unlimited data and just needed to refresh my device. I attempted to explain to him the situation and he says ** not trying to run you out the store but Im not going back and forth with you. When asked to verify my data cap he refused to. I asked for a store manager and he stated that he was one. When asked for the store owner he stated that I dont have a number for them then proceeded to say they dont have owners. I advices him that the receipt states that I have 14 days to return device to store and he says that he does not care what it says. Upon leaving the store he began circling my vehicle as I was contact support. I was given this device without being told what I was getting. I need the internet for my children and the things they need for school. I am unable to use this device more than 3 days a month. It is a waste of money and yet o am unable to return it even though I have still not reached my ************************* with this matter.

Metro PCS is NOT a BBB Accredited Business.

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