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Business Profile

Towing Company

Gibby's Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** dispatched ***** Towing as a service call for me the company was supposed o be there by 4:54 after I waited about 30 past I get a text asking did the provider show I responded no they send you a number to call in which I did ok driver tire was going flat h*** be there in ***** hes on the way well another 20 or so goes by still no tow truck I call back same story I wait until 20 or so call back still the same story I went through this about 3-4 before the driver called and says oh Im in ****** just got my tire do and now Im on the way now I still have to wait until he gets there. No only did the company inconvenience me but I was at someone elses house and they couldnt leave until I left they charged me over $140 something dollars and I dont feel that it is right that I should pay the bill when I was giving the run around for an hour

Gibby's Towing is NOT a BBB Accredited Business.

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