We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Upholsterer

Southern Style Custom Upholstery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Upholsterer.

Complaints

This profile includes complaints for Southern Style Custom Upholstery's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Southern Style Custom Upholstery has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/17/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 6, 20222 I went to Southern Style Custom Upholstery to get my seats upholstered. Joey the owner said he can do the job but he needed half of the money for the deposit which was 445.05. I gave him the money using my USAA Visa Card. And he said he has to order the leather material and to bring my 2000 Escalade back up there on July 20, 2022. So I went up there on July 20th and he said the material have not come in and he said come back up there on July 27. So I went back up there on July 27th and he stated that the supplies still did not come in and he said he will call me when the supplies come in. I ask him for my money back and he said he don/t give refunds. Today is August 17th and I have not heard from the owner of this shop not one time. I am the one who always initiated all the text and calls and he never replied back. This place has ripped me off and I want my money back. I'm a retired disabled veteran and I thought about taking matters in my own hand but i think ill lose everything if I do. I warning any consumers don't patronize this business because you will get ripped off. His initial customer service was great until he got my money and he showed his true colors afterwards. Out of all my 54 years of living I never been ripped off like this business did me.

    Southern Style Custom Upholstery is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.