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Business Profile

Arch Supports

The Good Feet Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No refund policy was not explained to me. Spent over an hour in this store while my son was being fitted for insoles. After standing at counter for 20 minutes while associates tried to get printers to work, I was told transaction was complete and everything was good to go. While walking out of the store I was called back to sign my receipt which I thought was my credit card receipt, it turns out it was the No refund policy receipt. Within a couple of hours of leaving the store, my son realized the insoles are not going to work for him so I called to inquire about returning the insoles. I was told I would have to come in and personally meet with the manager to discuss a refund. I scheduled and appointment, made another trip to the store, and met with the manager who said there was a no refund policy but items could be exchanged for another set of insoles, however I would need to bring my son back in for another fitting per their policy. No sales associate or anyone explained to me that there was a no returns policy during the time of purchase.

    Business Response

    Date: 02/02/2024

    *************************** originally purchased on 1/2/2024. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve. 
    A manager called ******** on 1/10/24, and invited her back for a follow up appointment. On 1/12/2024, ******** came in for a follow up appointment and we were able to address her concerns and come to a suitable resolution.

    This situation has been resolved.  
    Thank you,  

    Customer Answer

    Date: 02/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 11, 2023, I went to the Good Feet Store for orthotics. I purchased them and wore them for about 10 days before I had to stop due to extreme pain in my back and hips. I attempted to get a refund but was told that refunds are not available, only refits, without a doctor's note. I brought a doctor's prescription on July 21st which gave the diagnosis and had written on it "Patient needs custom orthotics with deep heel seats." This did not satisfy their requirement for a doctor's note. Full details will be uploaded.

    Customer Answer

    Date: 09/12/2023

    Ref Complaint #******** After receiving your message that the Good Feet Store had not responded to you, I filed a complaint with the ******* ******** ********* Consumer Complaint Division. On Sept 11, 2023, I received a refund for all returned merchandise. Thanks for your help!

  • Initial Complaint

    Date:05/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of tennis shoes on April 25, 2023. When I tried on the shoes, I had compression socks on for plantar fasciitis, and when I put the shoes on the next day without the socks, the did not feel the same. I spoke with ******* and they told me they would accept the return and I would have my refund within 7 business days. It has been more than seven (7) business days, and I spoke with ***** in the corporate office they told me they would ACH the monies on Monday and I still have no refund. The refund is in the amount of $154.00.I have contacted the Secretary of State there is no information regarding their business, nor is there information with the **************************** ******************* I am very upset because I have been assured I would have my money back. Please help me because I cannot even *** because I cannot find a business entity on the Secretary of State's website.Thank you

The Good Feet Store is NOT a BBB Accredited Business.

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