We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Alabama State Employees Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Alabama State Employees Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Alabama State Employees Credit Union has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/14/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I prepaid for a therapy visit for my daughter. I changed my mind and my daughter never went for the visit. I contacted the therapy office and requested a refund. They issued a refund to ASE credit union and I had already closed my account with that bank. Now *** keeps telling me they are having trouble finding the funds and can not tell me when the issue will be resolved. I have been waiting for 2 months. The amount of the funds are $399.

      Customer Answer

      Date: 09/29/2023

      Yes I have heard from ASE credit union and they have resolved the matter completely. Thank you for your help in this matter. 

      20597939

      *************************
      *******************************
      **********, ** *****

    • Initial Complaint

      Date:06/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ASE has been blatantly reported incorrect informatuin to my credit file to hurt my credit standing. They initially noted that the debt had been charged off but continued. to report each month that i was late and reflecting a past due balance. My account wuth them has been closed but reflrcts as open on my credit report as if i am currently dealibg with them & neglecting my responsibility. I reported this to the credit bureau numerous times& to no avail was able to have the inaccuracy corrected nor removed. They just recently (after 2.5-3 years) changed the charge off to 120 days late causing my credit score to drop 30 plus points. This is incorrect information. I have never been this late paying my car note. *** is committing fraud and in direct violation of my FCRA rights. They also reported a repossession when i told them to wait until the 16th and if they could not they could come get the car. *** has been committing fraud and violatinv my rights ever since i spoke up. So i assume they believe they are teaching me a ******

      Business Response

      Date: 06/29/2023

      We have reviewed your account and this is reporting correctly to the credit bureau. Please contact us at ************ so that we can provide you this information.

    • Initial Complaint

      Date:02/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or around January 18, 2023 *************** of AL State Employee Credit Union declined payment for approximately $7 while I was in Ireland. I notified the credit union of my trip. The *************** declined my purchase and sent text to my phone telling me to contact them and failure to do so would result in cancellation of my ***** I called a couple of times but was put on hold so I decided to handle the situation when I return. Once home I immediately contacted the *************** and ask them to lift the block on my card and that it was I trying to use the card. The representative then ask me if I signed up for Apple Pay or ****** pay or something from my phone. I asked her to be more specific and she said she could not. At this point I told her that I am not using any of the above mentioned so she cancelled my **** card and told me that she can not issue me a new one that I have to call customer service. The representative lied to me in my opinion, I feel like she was looking for reason to cancel my card no matter what. This is approximately the third time if not more **** has cancelled my card while I was overseas. I feel that it is deliberate because I notified the credit union of my travel. I have also complained in the past with no success because it continues to happen. A new card was ordered on January 21, 2023 and I have not received it to this day. I feel that it is personal and **** is trying to inconvenience me. Im never late and I always pay my credit card on time.

    Alabama State Employees Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.