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Business Profile

Lawn Maintenance

Sur Green, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Problem of cannot Reach this Businesses CEO + We need to do some ******************* with them as Soon Todays so If not getting no phone call or if this person is not available we would like to have reimbursements and or service cancellation with them.but if they answer y'alls backend of my compliance hope they're ready to answer some questions, hopefully if anything to civil matters.Please, Help me BBB Agents to get Mr. ****** *** of Surgreen **************** of ******* to get onit to readiness for me and ideal satisfaction call ready mentos.Sincerely,*** ***, **** ****.

    Business Response

    Date: 06/13/2025

    I'll be contacting the customer directly.

    Customer Answer

    Date: 06/16/2025

    Yes, I accept

  • Initial Complaint

    Date:08/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Sur Green in writing in 2021 and asked that they remove me from their list because whatever they were using on my yard was feeding the weeds rather than treating them. From time to time, they would continue to harass me by calling asking if they could treat my yard. My reply each time would be NO!!!! I even asked them to stop caliing me!!! The would send bills stating they treated the yard which was not true. Each time they call, it would upset me and I would state, remove my number and never call me again!!!! I have another company that has been treating my yard since 2021. So I receive a bill from Sur Green dated 07/19/23 for$65.27. This is an error. I've not received any service from this company nor do I want any service from them. I want them to LEAVE me alone. I OWE THEM NOTHING!!! WHY WOULD I WANT TO USE A COMPANY THAT PROVIDED ME POOR SERVICE. THEN TO FALSELY ACCUSE ME OF OWING THEM WHEN IVE NOT USED THEIR SERVICE IN YEARS!!!

Sur Green, LLC is NOT a BBB Accredited Business.

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