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Business Profile

New Car Dealers

Brewbaker Motors, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Brewbaker Motors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Brewbaker Motors, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/08/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June of 2022, I purchased a Jeep Renegade Latitude (special order) shipped to ******* Chrysler Dodge Jeep Ram, located at ************************************************** **********, ** 36066-7703. Per the manufacturer, the purchase included 3 oil changes and 3 tire rotations, with oil changes due every ****** miles. ******* change indicator came on at 5, 840 miles. I called ****** regarding the issue. I was advised to change the oil to make the light shut off. When I arrived at the dealership the oil filter wasn't available and Brewbaker was the closest dealership with the oil filter. on December 6th, 2022, I changed the oil with a mileage of *****. Per my invoice number, DOCS708516 with Brewbaker (aka ********* of Montgomery) a multi-point inspection was done. Multi-point inspections include tires. ******* change indicator came on with a mileage of ****** miles I returned to ********* of Montgomery and the oil was changed and the multi-point inspection was done. I had a conversation with my technician. ****** I was informed that the oil change indicator would be reset to ******. ******* change indicator came on with a mileage of ****** miles I returned to ********* of Montgomery and the oil was changed and the multi-point inspection was done. This time my service advisor (***********************) stated that a tire rotation could not be done because of irregular wear and low tread depth and presented a quote for $ ******* for 4 new tires. *** also informed me that I did not have any oil changes left but, I had 3 tire rotations remaining as an active customer of the Jeep Wave Program. I told the service advisor that per the manufacturer's information, my oil changes were due every ****** miles and she said oil changes are due every 5, 000 miles, which is incorrect, and you can fact-check me on it. I don't know if the manufacturer placed faulty tires on the vehicle. Or if the dealership purposely didn't rotate the tires to make a sale. I feel that my safety has been placed in jeopardy.

    Brewbaker Motors, Inc. is NOT a BBB Accredited Business.

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