Complaints

This profile includes complaints for Buckmasters, LTD's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Buckmasters, LTD has 3 locations, listed below.

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  Buckmasters, LTD

  10350 Highway 80 E Montgomery, AL 36117-6064

• 

  Buckmasters, LTD

  4121 Carmichael Rd Ste 301 Montgomery, AL 36106-3684

• 

  Buckmasters, LTD

  PO Box 244022 Montgomery, AL 36124-4022

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning February 15, 2022, I spoke to ***** and Manager, ************ paid $120.00 for a 5yr subscription to ************* confirmation code #******, as of today October 24, 2023, I have not received a single magazine, I did however, receive a folding Realtree handsaw worth a maximum of $15.00 for my $120.00 subscription fee, I called and spoke to a rude lady that seemed uphalled that I was calling wanting the magazines I paid for to confirm that they had my correct address on file for sending the magazine, they confirmed the correct address, then preceeded to tell me that paper for printing the magazine was not available due to COVID and when it became available, I would receive my back issues, at least a year has gone by since that call and to date, all I have received was a folding hand saw.I Googled my problem to see if others had similar problems with Buckmasters and there were many others getting ripped off the same as myself.At this point, as much as I loved receiving the magazine and reading it in the past, I wouldn't recommend their products to anyone, they can keep their magazine at this point, I want the money back that I paid for a 5yr subscription and have not received 1 single magazine since renewal.

  Business Response

  Date: 10/26/2023

  Dear Customer,

  We're sorry for the trouble with your recent order. We've addressed the issue and will be sending a check tomorrow for the full refund as requested. Your account is now closed. If you decide to return in the future, you can create a new account. 

  Apologies again, and if you have any questions, reach out to our customer service department at ************** during normal business hours.

  Best Regards,

  Buckmasters, LTD

  Customer Answer

  Date: 10/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Provided they actually send the refund check, if check is not received in 30 days, I will re-issue my complaint with the BBC.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/08/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a life member with Buckmasters for over 20 plus years. For over 1 1/2 years I haven't received any of my subscription magazines that I'm supposed to get. I emailed multiple times, put on ********* and called them several time about it. Most of the times when you call, you get nobody but, the 3rd time I called I talked to a person and they took my information down and said that they mailed me a letter to see "if I was still alive" so that they weren't sending magazines for nothing. They were supposed to reinstate my subscription and start receiving the magazines. I contact them early summer and still today over 6 months haven't received a magazine other than a year old complimentary magazine. What a joke! Seems to me now they are scamming people for their money. Life members doesn't mean 20 years and stop!

  Business Response

  Date: 12/13/2022

  We have the account reactivated and back issues on the way tracking number **********************. Should you have anymore issues with your account ********************* can be reached at **********

  Customer Answer

  Date: 12/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I see that they are sending past issues of magazines that I haven't received but, still want my current magazines that I'm supposed to be getting for life.

  
  Sincerely,
  
  *******************************