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Business Profile

Spray Tanning Salon

Alabama Tanning (a Palm Beach Tan franchise)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spray Tanning Salon.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for helping me. I guess I will take the extra year of free tanning even though I wanted my money back. I guess it's better than nothing. I really appreciate everything y'all did for me bbb ??.

    Sincerely,

    *************************

    Business Response

    Date: 07/10/2024

    This complaint needs to be sent over to our ALA office. 

    Case #********
    Code ********-70D21 

    Correspondence should be sent to: 

    Alabama Tanning                                                 
    2941-C Zelda *********            
    **********, AL 36106                           
    Attn:  ************************;                        
    PH:   ************ 

    All the best,
    *************************************
    Customer Service Supervisor
    Palm ********************** Tan
    Ph:  ************

    Business Response

    Date: 07/17/2024

    Our district manager reached out to ************** and issued a 3-month refund as well as 3-month instore credit. ************** did sign a membership agreement when she came into the salon, we apologize for any confusion regarding her membership. We would be glad to add an additional year to ******************* account should she wish to tan with us again. Again, we are very sorry for any confusion. 

  • Initial Complaint

    Date:12/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I left the state and prior to my move I went into the palm beach located in **********, Alabama and tried to cancel my membership. The manager told me it was cancelled it was not. I called and talked to an individual over the phone via customer service and they also told me my membership would be cancelled, it was not. I then drove back to Alabama and spoke with a manager from the store in ******, Alabama and assured me it would be cancelled. I tried calling customer service again and they assured me it would be cancelled, it has not been. This is been ongoing for about 6 months. Im paying for a membership the business refuses to cancel. It was month to month membership and there is no reason it should not have been cancelled as I was specifically told numerous times it would be.

    Business Response

    Date: 12/05/2023

    And one more to add
     

    Case #******** *************************

    Correspondence should be sent to: 

    Alabama Tanning                                                 

    2941-C ********.             

    **********, ** 36106                           

    Attn:  ************************;                        

    PH:   ************

     

    All the best,

    *************************************

    Customer Service Supervisor

    Palm ********************** Tan/Planet Tan

    Ph:  ************

    Business Response

    Date: 12/14/2023

    This customers account has been terminated. There is no notation on her account regarding a cancelation, there is no cancelation document signed on file from any of the visits to the salon during the time frame she has stated. We have documents for any and all account changes that are made, we also notate all accounts for any account changes made in store or via phone to ensure everyone is up to date on what is going on. We apologize for any inconvenience this has caused.  

Alabama Tanning (a Palm Beach Tan franchise) is NOT a BBB Accredited Business.

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