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Business Profile

Wireless

Spectrum Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wireless.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ported our number from Spectrum Mobile on Dec 18,2023. We received an email stating we would have to pay for the phone balance before we were able to end our ur service. We paid when we ported our number and since then I have received 3 bills and they now say we still owe a balance on the phone. Last month I spoke to someone and they stated last month we did not have a balance for the phone but they took 125 in Dec then 39 in *** now I got a bill for $40 for *** and I just received another bill for feb and they say they are gonna fun my card for 150 in march Where is all this money gone to?

  • Initial Complaint

    Date:01/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/15/2023. My husband and I switched back to Cricket from Spectrum Mobile because the reception was so horrible. We had switched from Cricket to Spectrum Mobile earlier because they told us about the lower prices for the same service - but as I said, that was not true Weve paid for $60 x 2 months of service with Spectrum Business committed to provide mobile service for cheaper price and same reception I seriously never complain but felt this was just ridiculous. When we ported over to Cricket, the Spectrum lady set up our phones for deactivation before receiving the port request. She explained that the phones are still in service and once the port request comes through then our numbers will switch to Cricket. Ok cool, no problem.The issue with that is, as Ive learned on 01/17 is that they cant receive port requests for phones set up for deactivation. I called Cricket on 01/17 to see why our phones werent receiving calls and it was because of what I just explained above. When we three-way called Spectrum to see why they havent ported our numbers over, she was like oh ya they were deactivated, thats why we never received a port. Ok well that *****. I lost my phone number of ******************** more money to switch back and forth because of activation fees. Sure, something may have been lost in communication, but it is Spectrums job to know what theyre doing. I felt I was treated quite poorly as Spectrum was extremely unapologetic about the whole situation, didnt acknowledge the incompetence of their employee, and just kept explaining that phones cant be deactivated before porting. Ok, cool, why did that person from Spectrum do that then? There was no offering of making it right, no apology for their people not knowing what theyre doing. It was just crazy! I was just treated like some idiot. I asked if there was anything they could do to make it right and the answer is basically that they dont really care. Just incredible

Spectrum Mobile is NOT a BBB Accredited Business.

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