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Business Profile

House Movers

M&R Mobile Home Mover's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in House Movers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A little over 2 months ago we hired them to move our home, for that time I or my husband kept calling them because they didn't strap it down which we had already paid for and no inspector would pass it so we could live in it. We've had to pay rent on the lot and the storage unit that holds my furniture. Plus the owners 16 year old brother ***** painted his initials on the front deck which will cost us money to remove or paint over. We shouldn't be liable for these costs in my opinion. Besides repairing the deck we would also like to be reimbursed for the two months of lot rent and two months of storage fees.

    Customer Answer

    Date: 08/23/2023

    The prompts on your email didn't work. No I have not heard from them.

     

    No I am not satisfied. 

    Thank you

        ***********************

    Aug. 23,2023

    Business Response

    Date: 08/27/2023

    This has been handled, one of our employees was paid to go tie this down after the first time she let us know it wasnt tied down. We assumed it was done and never thought anything about it. She wrote me on 8/5/23 and I asked her what I could do to help. I got her house tied down the next day and she acted to be totally fine and thanked me more than once. Thanks for reaching out! 

    Customer Answer

    Date: 08/30/2023

    She admitted her 16 year old brother ***** painted his initials on my front deck and she would have him scrub it down because he did it out of stupidity. Nothing has been done and I never said I was satisfied. She did get it tied down but it hasn't been passed by an inspector yet.  They (  M&R never fixed the deck issue and lied to you about my satisfaction. I have screenshots of that conversation. 

    Customer Answer

    Date: 08/30/2023

     
    Complaint: 20440343

    I am rejecting this response because:  She admitted her 16 year old brother ***** painted his initials on my front deck and she would have him scrub it down because he did it out of stupidity. Nothing has been done and I never said I was satisfied. She did get it tied down but it hasn't been passed by an inspector yet.  They (  M&R never fixed the deck issue and lied to you about my satisfaction. I have screenshots of that conversation. 

    Sincerely,

    ***********************

    Business Response

    Date: 09/28/2023

    This is not our customer.  We will talk with the person who we have a contract with about any issues.

    Customer Answer

    Date: 09/28/2023

    They are claiming I'm not the customer because my father in law paid them, but I am the occupant along with my husband. It's my deck with their coworkers graffiti on it! They are just trying to stall this matter and the movers wife has harassed me since I've filed this complaint with messages because her little brother is the coworker that spray painted his Initials on the middle of my deck. 

    Customer Answer

    Date: 10/03/2023

    The deck they ruined belongs to my husband and I built it. They've offered no resolution to the graffiti the owners brother applied. They're saying that I'm not the customer because my father in law wrote the check to them. This is not fair. Also I did reply to the last email with close to these same words I'm using now, I made the mistake  of adding it where photos are supposed to be loaded. The facts are they damaged "OUR" deck and it's going to take a paint job to cover it. That's the cheapest resolution. Thank you

          Sincerely,

    ***********************

M&R Mobile Home Mover's is NOT a BBB Accredited Business.

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