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Business Profile

Recycling Center

Lawrence County Recycling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recycling Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today is Sept. 6 2024. I took 18 lbs of no. 1 copper and 1lb of no. 2 copper, 4 lbs. clean aluminum, and 2 lbs. of brass to Lawrence county recycling and got ripped off! No. 1 copper is going for $4.01 a pound! The rest Im not so sure of -yet! But I do know that no. 1 copper is going for $4.01 a POUND!!!!! So tell me why I got $1.87 a POUND!! For my no. 1 copper???!!! And .13 cent a lb for my clean aluminum, $1.72 for my no.2 copper and $1.20 for my 2 lbs of brass. $38.30. I got ripped off roughly $50!! Im livid!! I really needed that money to feed my grandkids this next week til I got my paycheck but do you think that ***** cares? Nope! Shes a *****!! And when I told her Really? That cant be right. I got $76 for the last 18 lbs. in ******* AL. She said and I quote!! well thats all Im paying. Really??!! So you just rip people off?? I thought they have to pay the price its going for?? Like ***! Is goin on with this world these days?! I tried gettin my copper and all back but she wouldnt have it. I guess not, she makin 200% profit of of everybody that comes in there! I will not rest until this business is penalized for STEALING from people! They are crooks! And I will take it as far as I have to. This isnt right!!

    Business Response

    Date: 09/17/2024

    I'm sorry you feel you have been ripped off. Looking back at the prices where we sell our Non-Ferrous metals to, they were paying us approximately $3.67lb.  We can not pay our customers the same price that we are getting paid. Prices change weekly. We are a small business and can't pay what the bigger scrap metal businesses pay. I would suggest that you always check prices beforehand. This customer did not ask for her items back. I do know that she was very unhappy with her price. As a small business in our small community we do our best to help keep our customers happy. 

    Customer Answer

    Date: 09/18/2024

     
    Complaint: 22251888

    I am rejecting this response because:
    She said she didnt ask for her items back. Thats a lie, i most certainly did! But she told me you have already signed its too late for that! And then slammed her sliding plexiglass window! She didnt want to give me my items back. That money was my grandkids grocery money for a week! She didnt just take my money she took food from my babies mouth! And thats why Im taking it as far as I can. They should make a sign or a POINT to let customers know they wont pay the going price cuz thats exactly what the customer is expecting. Why would I take my scrap to Lawrence co. Recycling fit half or less than half of what I can get 10 miles away?? No thank you!
    Sincerely,

    ******** ********

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