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Business Profile

Fence Contractors

Twin States Fence Company LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Saturday morning, September 17, 2022, ********************** of *************, *******, representing Twin State Fencing Company, met me at the entrance to our farm located at ************************************************** to discuss the installation of an Apollo solar/battery powered automatic driveway gate opener. ************** explained the gate opener and materials would cost about $1,640 and his labor would cost an additional $1,000 - with the total job cost coming to $2,640. ************** stated he would need an up-front deposit for the opener and materials, and I could pay him for his labor after installation. I gave ************** a personal check for $1,640. ************** said it would take 3 weeks to receive the gate opener and he would install it the next week. ************** promised to keep me informed. I never heard from him. After three weeks, I gave him a call on Wednesday, October 19. ************** explained that he was vacationing at the beach, the gate opener had not come in. ************** said he would check on it when he returned to ************* on Friday, October 21, and call me with an update. ************** deposited my check in his personal bank account at Bank Independent, on September 20, 2022. I have tried to contact him several times since, but he does not answer or respond to my calls or emails. Any assistance you can render is appreciated.

Twin States Fence Company LLC is NOT a BBB Accredited Business.

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