Complaints

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• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 21 2023 my plumber called and told me he had completed everything except the ice maker spot. He said we should meet up so I could tell him the place I wanted the fridge for the ice maker to go and that he needed the money for the job. We met and told him I got $400 and will give him $175 when he finished. He went to the car and came back with a bill saying I owe him $3,775 that day and the job all together was $5,575. We never discussed me paying $***** for him to do the plumbing. On November 14 my friend asked him several times how much it would cost to do rough end plumbing. He said $575 many times. My friend repeated it back to him and I listened and said okay. He can do the job. My friend also explained to him that I purchase my material and we didn't need him to do that. Fast forward to November 21 the plumber claim that he told us $575 per fixture. Before he started 5 thousand never came out of his mouth. He never gave me a written quote or anything. It was all verbal. He never even mentioned fixtures. He didnt install any fixtures, which is sinks and toilets. He said his fixture meant making circles and inserting a pvc pipe. I told him if I wouldve heard ***** or seen it, I never would have agreed to him doing the job. We agreed it was a huge misunderstanding and miscommunication. I told him I would be generous and give him $2,500 since he claimed he spent $2000 on pvc pipes and glue. He said no to the offer. So we both walked away and he said he will involve the law.

  Business Response

  Date: 12/05/2023

  This is **** from ****'s Plumbing LLC 

  I received phone calls on my business phone and various messages from *********************** whom he presented his self as a General contractor he stated his client needed plumbing work done to her house located at ********************************************************************************** I took his call like i do Every potential customer/client *********************** the general contractor went to show me the house and where he wanted the plumbing done for the entire house i gave *********************** and *************************** my price of $****** per fixture counted all the fixtures in all they were 9 fixtures 2 toilets,2 sinks,1 shower,1 water heater,1 washer box,2 kitchen sinks,1 ice maker for $75.00, 1 faucet outside for $75.00, 1 dry vent for $250.00 those were the prices given to them quoted to them  in total for everything $5,575 divided in 3 stages both ************************** and ******************************* agreed verbal agreement we then proceeded to shake hands I had  my employee with me to witness the verbal agreement then started the plumbing work i was never informed that they were going to cover the cost for the plumbing supplies once stages 1 and 2 were completed gave them the invoice bill for $3,758.66 then they said they were not going to pay the bill that they had agreed to only pay ****** for the plumbing done for the entire house just the cost for the plumbing supplies was over $2,000 and they are being generous wanting to pay ***** that was not what we agreed on if they are not able to pay the full amount at once we can make payment arrangements we are a small business have employees to pay so every ***** counts.

  *********************** General Contractor Phone number *************

  Customer Answer

  Date: 12/10/2023

  First off, my friend *************************** never ever presented himself as a general contractor. ************ made that up. 
  ************ did walk around the house and saw what we needed him to do so he couldve gave us a total price because thats what we asked for instead of saying $575 per fixture which we never heard the PER in that case. It wasnt that hard to say or write down 5 thousand something dollars. It would greatly saved us a lot of time because we wouldve turned his service down. I shook hands as saying hello and yes i want him to provide the service. I was not agreeing to pay $5,575 for service. I guess he took it as a sworn. I can see this is a huge misunderstanding due to bad communication. ************ is more than welcomed to undo the work that hes done for me or accept the money that I offered him. 

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20915487
  
  I am rejecting this response because:  First off, my friend *************************** never ever presented himself as a general contractor. ************ made that up. 
  ************ did walk around the house and saw what we needed him to do so he couldve gave us a total price because thats what we asked for instead of saying $575 per fixture which we never heard the PER in that case. It wasnt that hard to say or write down 5 thousand something dollars. It would greatly saved us a lot of time because we wouldve turned his service down. I shook hands as saying hello and yes i want him to provide the service. I was not agreeing to pay $5,575 for service. I guess he took it as a sworn. I can see this is a huge misunderstanding due to bad communication. ************ is more than welcomed to undo the work that hes done for me or accept the money that I offered him. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/19/2023

  My apologies but *********************** presented his self as a General Contractor we don't make up potential clients/customers false information we are a serious business. We are not able to undo what's already been done plumbing wise cant turn back time' If **************** is not willing to pay what we had agreed on, on our verbal agreement, I'm just going to take a loss and accept the ***** dollars to at least cover the cost of the plumbing supplies already used and installed in *******************************************. I made a mistake by trusting our verbal agreement since all parties shook hands on it, i guess verbal agreements are not honored anymore. I have learn my ****** since being new to the business world moving forward from now on will do written agreements that way this does not happen again. I will take the ***** dollars and be done with it. This is my last response i don't want to keep going back and forth.

  Sincerely, ***************************

  Customer Answer

  Date: 12/25/2023

  I agree. I dont want to go back and forth either. We can meet whenever ************ is available. I will pay ************ the $2,500. Upon paying him, I will need a receipt saying paid in full and we can be finished with this. My number ************. 

  Sincerely, *************************;