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Business Profile

Sewing Machine Dealers

Ken's Sewing & Vacuum Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.29

Average of 7 Customer Reviews

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Review Details

  • Sue A

    Date: 07/03/2023

    I am writing another review because it needs to be pointed out that kens sewing center was aware they forgot to give me the free bonus kit and they were going to send it to me. The only reason I mentioned it on the review is because I didnt want them to think I was keeping it when I returned the machine . These are good people at this company and they **** over backwards to help you . I wish they had a store in ********* .

  • Margie D

    Date: 06/11/2023

    I ordered from Ken's Sewing Center because I found their ******* videos so helpful. I ordered a Singer **** HD ($300) and subsequently changed my mind and upgraded to the **** ($350). I then received a defective **** (wouldn't backstitch, stitch length wouldn't change, auto threader failed, needle hit the needle ************* messages on the screen and other issues), called arranged a replacement machine and this unit was defective too (turned the unit on, it made a horrible buzzing sound!) TWO DEFECTIVE units in a row. I don't believe they were new units to begin with (lots of fingerprints and incorrectly installed housing, possibly a former repair unit? I don't know.) Called, demonstrated the sound to a voicemail. Confirmed this unit was defective. No other comparable options available so I asked for a refund. I paid the return shipping for this defective unit. My refund for a $350 machine (defective times two) was $204.48. That's a difference of nearly $150. I'm told it's due to inability to refund shipping charges on a return. I cannot believe that it was $150 in shipping (it cost me $26.30 to send it back). Aside from that, when I asked for an explanation (via email) of this statement from ***'s website, "We will pay the shipping within the first ******************************************************************* the event you have a defective item." I got silence. I am out $150 for returning 2 defective units.

  • Laurie S

    Date: 04/02/2023

    Kens Sewing Center will be my Go To for all of my sewing machine purchases. *****, the owner took time to review many machines with me over the phone. His expert knowledge and professional manner helped me purchase just the right machine for my bag making business. My order was delivered in pristine condition very quickly. Kens Sewing Center..A++++++!

  • Priscilla W

    Date: 03/08/2023

    I think it could be a little better with shipping. If you buy the machine with the frame deal juki tl-2010 with the queen size frame 8' they send them seperate. They want you to sign for it and call it complete. I only had the machine and had to contact them for the shipping number for the frame. It was a pain. If you buy something then they sould provide a shipping number without asking. I only had the sewing machine shipping number not the frame. Second I am disappointed because I did not get all the accessories listed. I got most but the ones I wanted was not there. They claim to have contacted the company with the macine number but it's been more than a week and I have not heard back. If they have it on their site that it's included then it should have every single item...not just a few. I think my review is fair and honest. I wish they would follow up with the parts though.

  • Amber C

    Date: 02/14/2023

    I have placed a lot of orders with Kens Sewing Center and they are always so helpful. Orders get shipped out very quickly as well! If I ever were to need anything I am able to give them a call and speak to someone and they are all so friendly!!

  • Tim E

    Date: 01/26/2023

    Great selection of products, both in-store and online. Outstanding service and customer support. The staff are wonderful, friendly, and helpful. Highly recommended!

  • Alice R

    Date: 11/10/2022

    Since I've read several negative reviews I have to add my comments.I have ordered from them several times and am always amazed at how quickly they ship. I receive my merchandise in perfect condition. I have not ordered a machine - but I have ordered Bernina accessories as well as other items.I would buy from them again.

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