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Business Profile

Towing Company

Smitty's Wrecker Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car worked perfectly until ******'s towed it. On December 22nd my car was impounded by the ******** ****************** ******'s was assigned to tow the car to their lot for storage. When I was released from jail about a week later I paid $510 for ******'s to release my car.I drove it out of the lot to the edge of the road. After a couple of cars passed I tried to drive into the road and my car wouldn't move. I got out of the car and noticed a trail of red oily substance from where it had been sitting when I cranked it to where my car was currently sitting.I had a mechanic look at it at the edge of their property and he said the transmission hoses had somehow been knocked loose.I called the owner and she said there was no way for them to damage the transmission hoses, but everything was fine and now it is not. There is no disputing this damage was done in their custody. It ran fine before and does not run now. I have ****** location turned on it it is clear I was driving around town with no problems before the impound.I feel like they should at least examine the damage to determine what happened in an effort to prevent it from happening to others in the future. It would be fair for them to fix the damage they caused.

Smitty's Wrecker Service is NOT a BBB Accredited Business.

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