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Business Profile

Roofing Contractors

Ridgeline Roofing & Restoration, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On approximately May 22, 2024 I was approached by salesmen **** ******* at my home about the roof. There was obvious damage with missing/lifted shingles and a gutter off the front of the home. He assured my that the company was happy to do repairs jobs and took all the necessary information to put together an estimate. An estimate was sent to me on 6/12/24 for a complete replacement which is not what I wanted. They followed up later on 6/21/24 with a repair estimate of $1,622.21 to which I agreed. The representative Mr. ******* told me payment was due when the work was finished so I signed a contract with them for the repairs. I did not hear anything back from the company about dates but was assured they would be out to do the work. On the morning of 8/13/24 I got a call at work from my neighbor to say someone was on the roof of my house. I called Mr. ******* and he confirmed they were from Ridgeline. I left work and met two men who were at the house. They spoke broken English and told me they were fixing the roof. I called Mr ******* again and he said he might stop by during the day when he was done with other work. About 1:30 I noticed the workers had left. The gutter was laying on the ground and there was some pieces of shingles and roof paper on the ground and in the bushes in front of the house. The bad shingles on the front of the house were still there. I assumed they were returning. After a short time I called Mr ******* and sent him pictures that the job didn't appear finished and asked when the workers would come back. They did not return. Mr ******* made stops out to the house that evening and multiple times since to assure me the work would be finished. His manager ****** insists the job was replacement of 50 shingles and it's complete even if it was not the ones that obviously needed repair and the gutter was not included. The bill is paid but my roof is not fixed.

Ridgeline Roofing & Restoration, LLC is BBB Accredited.

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