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Business Profile

Amusement Devices

Heart of Dixie Amusements, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Devices.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item through the Shop App for $47.99 plus $11.55 for shipping on 1/2/2024. Received an email making the statement that the item was now $64.99. That was it. Nothing further. Replied and asked what the email was about and received a subsequent reply asking me to pay an additional $17 for the item. When I let them know they needed to honor the sale they cancelled the sale and refunded my money. They took a week to do this. Told me it was an inventory problem and the prices went up and when I wouldnt pay they cancelled the order. Im seeking the sale to be complete as agreed at that sale is a contract legally. Important to note it was not a pricing error. It was a correct price at the time of sale.

    Business Response

    Date: 01/12/2024

    I acknowledge ************************ complaint.  However, his version of events is not exactly correct.  ******************** ordered a set of darts that is out of stock and apparently has been out of stock for a while.  Unfortunately, the website showed one set was available, which was not correct, and allowed the order to be completed.  The price of the darts was $47.99 (plus shipping).  I explained to ******************** that I can fill his order, but there would be a new price when I re-ordered the darts from my supplier, due to a manufacturer's price increase.  The new price would be $64.99.  ******************** wanted the darts at the original price, which I repeatedly explained was not possible because they are not in stock and there was a manufacturer's price increase.  If I had the darts in stock, the price of $47.99 would absolutely have been honored, however, the darts are not in stock.  The issue in this case is not an inventory issue, it is the fact that ******************** wants an outdated price to be accepted (the wholesale price is now more than the originally listed price, hence the price increase).  I continued to explain that I could fill ************************ order, but refunded his money after he made threatening comments.  ************************ threatening comments and his decision not to accept the updated price are the reasons his order was cancelled and his money was refunded.

    Customer Answer

    Date: 01/12/2024

     
    Complaint: 21122931

    I am rejecting this response because:

     

    its 100% accurate. The business system allowed me to make the order and pay for it. Thats a business problem. When I completed the order, if they didnt have the product, they should have had their inventory up to date. 

    I have also made zero threatening comments. Just stating the facts.

    Sincerely,

    ***************************

Heart of Dixie Amusements, LLC is NOT a BBB Accredited Business.

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