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Business Profile

Boutiques

The Mint Julep Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Reviews

Customer Review Ratings

1.43

Average of 7 Customer Reviews

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Review Details

  • Victoria K

    Date: 09/23/2024

    I will never buy anything from this store again! i ordered a dress and the quality wasn't good and at the same time
    my ****** got sick and passed away and i missed the 30
    day return and even though i have been a customer for a long time and told them about my circumstances they wouldn't let me return it and get a store credit! I would not recommend ordering from here!!

  • Emily W

    Date: 11/27/2023

    Emily W

    Date: 11/27/2023

    I ordered a dress two weeks ago for 3-5 business day shipping and it’s still not here. I’ve sent two emails to the help inbox inquiring about an update with no response. Made multiple orders before that and received quick shipping and good communication, but this order has seemed to fall through the cracks. I understand that it’s a crazy busy time, I work in retail myself, but I just wish I had been communicated with if the item was back ordered or delayed for another reason.

    The Mint Julep Boutique

    Date: 12/13/2023

    Hi Emily, I'm so sorry that ****** declined your payment. We responded to all of your email inquiries recommending that you contact ******. Thanks!

  • Kelli P

    Date: 11/10/2023

    Horrible return policy and the clothing is poorly made. I did reach out to customer service and never got a response.

  • Bonnie S

    Date: 11/03/2023

    Clothes are nice usually. Sometimes the sizing can be way off and strange for different items even when using the sizing tips supplied.
    I've ordered often and as mentioned, the items are usually of good quality and fit; however, I have had a return 3 times. Two of those times, I had to reach out because the store credit (no refunds here) was not applied. Both times, it magically "applied today".
    Be wary if you want to return something - this is not the best place when it comes to returns.

  • Jody K

    Date: 06/06/2023

    Poor quality clothing that doesn’t look like the photo, awful return policy. Store credit only and you have to pay to ship it back, they don’t even give you a label. Never buying from here again.

  • Lydia P

    Date: 03/23/2023

    Poor return policy that is not presented up front and damaged items

  • JJ Atkins

    Date: 09/01/2022

    JJ Atkins

    Date: 09/01/2022

    I ordered two sweaters and they would not even let me exchange for a different size! First and last purchase!

    The Mint Julep Boutique

    Date: 09/02/2022

    Hi ******, thank you for your feedback. I'm not seeing where you've ever contacted us about wanting to make an exchange.

    Our policy is for returns only and we do our best to make our policy very clear by linking it not only in the footer of our website but in the item description on every single item and at checkout.

    Customer Satisfaction is of the utmost importance to us and we never want someone to be disappointed with their purchase due to policy and/or sizing!

    Please feel free to contact us via email or Live Chat so we can assist you with a speedy resolution. :)

    JJ Atkins

    Date: 09/02/2022

    I called and spoke with someone and was told they don't do exchanges. That's highly unusual.
    Thanks

The Mint Julep Boutique is NOT a BBB Accredited Business.

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