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Business Profile

Heating and Air Conditioning

Aircreate Air Care LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried calling and texting multiple times to the business. I have only got one response saying the owner Vincent, will come out and service the unit since it still under warranty.  He has not shown up and the company will not respond to any messages or return calls.  I do not have heat in my house from my unit and I have a 2 and a 4 year old.   

    Business Response

    Date: 12/23/2024

    Prior to the installation of the HVAC system and related work, we discussed the payment agreement for services. An agreed upon payment arrangement was signed by the customer, with the current balance being over 7 months past due. We have attempted to contact the customer within the last 7 months without response for payment, but we did go out to check on the customer complaints and concerns voiced above on 12/13/2024. It was explained to the customer (Mrs. *****) that rodent's had been eating at the thermostat wire which in turn caused the issue with the system not working and tied into the complaint regarding no air coming through two of the vents. Once the technician addressed the wiring issue, the system was working properly, and air was coming thru the vent as noted per technician and Mrs. *****. There were no issues noted or voiced at that time. We have explained to the customer that the bill will have to be paid in full prior to appointments being set. 

Aircreate Air Care LLC is NOT a BBB Accredited Business.

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