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Business Profile

Tire Dealers

Downtown Tire & Auto

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I took our **** **** ******** ********* to Downtown Auto for repairs in ****** **** *** ** ******* ****. When we purchased our ****, we also purchased an extended warranty through our bank. In ****** ****, our extended warranty company paid $216.37 towards our repairs and in ******* 2022, they paid $653.57 towards our repairs. Fast forward, I'm eating lunch on ***** **, 2023 and receive a text message saying that a claim had been processed for our repairs. I immediately called my husband to see if he took the **** in without my knowledge. He said "no, the **** is in the garage." I then proceed to call our warranty company and asked them did they contact us in error since our **** is not in the shop. They then placed me on hold and forwarded me to another division, where they repeatedly asked me if our **** was at Downtown Auto. I advised no. While on the phone with the representative, he advised that Downtown Auto was on the phone and would I hold. I told him yes. He then comes back on the phone and says that the individual from Downtown Auto said his mistake. The representative then says to me "thank you so much for calling; we would never have known and would have paid the claim if you did not call us." My question is no two VIN numbers are the same and our name is in the system at Downtown Auto (see attached) so how can you make that mistake? It does not make sense to me or my husband and we will no longer be taking our **** to them.

    Business Response

    Date: 04/03/2023

    We apologize for any inconveinance, but I do not see any where in our system where this vehicle has been here since ******* of 2022. We have gone ahead and deleted the VIN as per your request. 

Downtown Tire & Auto is NOT a BBB Accredited Business.

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