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Christian Brothers Automotive

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Background - This was my first interaction with Christian Brothers Automotive and I am very disappointed. I feel they took advantage of me through deceptive billing and stole $80 through fraudulent diagnostic fee charges. On 11 Oct 2024 my car would not start. I called them and asked if I could have it towed to them. They said yes. When checking my car in, they explained they charge a $160 diagnostic fee that DOES not apply to the repair cost. When I got home, I remembered that the car made a noise when putting it into gear and there was something leaking from the front of the car. I called them and asked if they could check into those additional issues. The gentleman I spoke to on the phone said they would. That is all he said OK we will check it out. He NEVER said there would be any additional diagnostic fees. When I picked up my car they charged a diagnostic fee of $160 per issue. The diagnostic fee was $480. I have never heard of such charges in the automotive industry - EVER. I strongly complained to the manager on duty and he reluctantly agreed to reduce the total diagnostic fee to $240. Though I am happy for the reduction, I still feel that I was charged an overage of $80 that was not fair based on my interaction with the staff. Had they told me there would have been $480 in diagnostic fees, I would have towed my car to another repair facility. I would have NEVER agreed to such an absurd fee had I understood I was being charged for each issue I requested they investigate.Bottom line They told me $160 for THE diagnostic fee and I was charged $160 for EACH issue for a total of $480 which was reduced to $240. I feel I am owed a refund of $80 for their fraudulent billing. Item 5 and Item 6 on their bill states "approval" of Diagnosis fee. I NEVER approved those two fees. They never stated there were additional fees. Had they told me, I would have STRONGLY disapproved and taken my car somewhere else.

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had car towed in because it was not turning over when start was initiated. The other concern was a braking system issue. They did diagnostic testing and stated that I needed a battery. And said we just so happen to have a battery here . This was $281.65. After that they stated since car came here with very little oil, that I needed an oil change which was $90.26. Not to mention , they also said that testing showed that it was my vacuum pump booster that needed replacing . This was $743.09. They did all of this , only to tell me that I needed a engine. This should have been diagnosed with the initial diagnostic testing.

    Business Response

    Date: 03/25/2024

    1.  ******************' initial complaints/issues were brakes and not starting.  See her attached invoice.

    2.  Since the vehicle would not start and the battery showed it was beyond charging, a new battery was required to begin any diagnostics. ***************** approved this on 3/19/24 at 5:21 PM(See her attached invoice)

    3.  Upon getting the vehicle running, the technician noted that the oil was low and that she was ****** miles overdue for an oil change.  ****************** approved the oil change on 3/20/24 at 11:06AM(see her attached invoice). 

    4.  The technician diagnosed the 2nd of her initial concerns, her brakes, as being related to needing a new "Vacuum Pump" due to lack of oil. The technician also found additional codes related to timing issues that were also related to the low oil.  ****************** was told at this point that there may be other issues with the vehicle related to the lack of oil but that the Vacuum Pump may fix the issue.  ****************** approved this repair on 3/20/24 at 12:46PM(see her attached invoice).  Upon installation of the Vacuum Pump, the vehicle continued to run poorly and ****************** was told that the current situation lead the technician to believe a new motor was probably in order.  ****************** declined any further diagnostics and chose to pick the vehicle up and pay for the approved and completed work.  

    5.  ****************** was well informed during the entire process.  All of our phone conversations with her were recorded and we are happy to share them if needed,  ****************** was also told, repeatedly, to not drive the vehicle from the shop.  She attempted to drive the vehicle away, but, as she was told, the vehicle was not in running condition due to the existing and continuing timing issues.  

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need help with Christian Brothers Automotive. They have had my truck since 9/11 to replace a rear main seal and radiator under warranty. the owner ********** have ALL of our phone conversations recorded but they arent aware He has guaranteed my truck would be done 4 times at least and gave a date and they never call me. communication is horrible. they wont keep me updated and a month ago all the parts were in just needed to be installed. they wont provide me with a rental.im a former **** master tech and the job is maybe 3 -4 hours of work.I call on the date they said I can pick it up they always have some excuse of staffing issues/something comes up 3 months for a seal and radiator repair. I spent $1200 on a rental car and on 11/07 someone under the influence pulled out in front of me on ************************* and totalled the car and I broke my arm, nose finger..ive had 3 surgeries so far and 1 more to go. been out of work from the wreck and not having transportation is preventing me from being able to make money. I have $4.93 in my bank and I need my truck to make money to try and pay my utilities that are being shut off the 10th and they are aware of this and still just not making my truck a priority or itd be done 3 months ago.?Please help.I dont know what else to do and I dont want this to happen to anyone else.??Ive tried filling out the form online to contact corporate since they dont advertise contact info and that was done in october (i have email confirmation saying theyd contact me within 48 hours) still havent heard from them.?and remember I have every single phone call recorded I can email.?Ive even said ill buy the whole shop ******************* if they would keep there promise of monday last week then was told thurs or friday at latest. then owner **** guaranteed monday (yesterday) they said **** was off and promised a call to me from him by 10 am this morning which didnt happen. I tried calling and they didnt answer.??im just stuck please help! contact me please?

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