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Business Profile

Plumber

Mr. Dan's Plumbing, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a new toilet put in by Mr. *** Plumbing . I did not know it had started leaking from bottom of tank s**** had not been tightened. It must have leaked around my toilet for a while i did not know i found leak when floor started to feel spongy. I called out Mr. ***** plumbing and the attendant asked me why i did not notice it was leaking. Well i am an older lady and do not get on my hands and knees and look around toilet.He told me that they would get back with me after it was repaired and i even used them several more times for another toilet and my water heater. but they still have not responded back to me about the damage to my floor . I can not even use the toilet in my bathroom because the floor is so bad. ***** brothers was going to repair but my insurance will not cover beacuse it was caused by negligence.

  • Initial Complaint

    Date:01/23/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While I appreciate the initial estimate for the work and the efforts made by your team, I have encountered an issue that I believe requires your attention.In the initial estimate, it was outlined that the scope of work would include removing all existing water lines under the home, removing shutoffs and supply lines inside the home, installing new PEX to all fixtures, and tying into the main line with a copper press by PEX adapter. Additionally, the agreement specified the installation of two new PEX hose bibs with black swan plates and the installation of access panels in the hall closet for the hall shower valve.However, upon commencement of the work, it became apparent that not all aspects of the outlined work could be completed. The invoice provided by your company acknowledged these limitations, explicitly noting the tasks that could not be fulfilled.Despite this acknowledgment, I was charged for the replacement of the shower riser on the additional shower, which was one of the tasks your team admitted could not be done. The contract clearly stated the scope of work, and I believe it is not equitable to be charged for services that were ultimately not performed.I understand that unexpected challenges may arise during such projects, but it is my sincere belief that I should be reimbursed for the work that was unable to be completed. I value the professionalism of Mr. *** Plumbing Company and hope we can resolve this matter amicably. invoice number is IN31355 total of $5438.00. job #J16700

Mr. Dan's Plumbing, Inc. is NOT a BBB Accredited Business.

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