Reviews

This profile includes reviews for Myers Comfort Specialists of Birmingham, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Myers Comfort Specialists of Birmingham, LLC

  150 Commerce Dr Pelham, AL 35124-1838

  
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  Myers Comfort Specialists of Birmingham, LLC

  PO Box 69 Pelham, AL 35124-0069

  

Review Details

• Review fromAmyah W

  Date: 06/30/2025

  1 star
  I wouldn't even give this company a 1 star. Our AC went out on the evening of June 19, 2025. I put in a service request that evening and was contacted the morning of June 20, 2025 to get scheduled. ***** from Myers came out Saturday June 21, 2025 and told us that there was a lot going on with our furnace and parts needed to be replaced. No one called us Monday to get on the schedule. I had to call personally and continued to get the run around on when someone would be out. I was told if the parts came Tuesday morning, someone would be out that evening and if the parts came that evening they would be out Wednesday. Tuesday afternoon I was told the parts had arrived but the next availability was the following Wednesday. So this is now 7 days of no AC going on 14. They called us back Friday to let us know we could be moved up to Monday June 30, 2025 for a technician to come out between 8am-1pm. The technician Jerwan showed up at 11:35am and before he even made it to the back to look at our furnace, he began talking with our trash people for at least 15 minutes (not doing his job) he then comes to the back and says our crawl space has dog f**** and he is unable to do his job. My husband was there and willing to pick it up but Jerwan claimed "he had other work orders to get to". Jerwan had only been there a total of 30 minutes. 15 of those minutes he was talking, not doing his job which I have video proof of. I called Myers while he was still there to confirm if this is even legit for him to be able to leave based on the circumstances when someone was willing and able to pick up the f**** he was referring to. I continued to get the runaround from various people within the company. I was told I needed to speak to his supervisor who was of course not there to get rescheduled. Today is June 30, 2025 and our AC is still not fixed. This is THE WORST company and I would never refer them to anybody.

• Review fromjim h

  Date: 08/06/2023

  1 star
  They are dishonest . I used Them because AHS sent them. They replaced an air compressor inside my condenser with a rebuilt one. It makes a loud ringing noise when it cuts off like dozens of times per hour. Its unbearable ringing noise. They claim its fixed and they dont cover noises! No other unit makes this loud screeching and ringing noise I have ever heard. My unit never made this noise. I called multiple times and they would come out and say sorry it works. My neighbors are as annoyed as I am. The last service call I recd said he would discuss with owner and get back with me . Nothing !

• Review fromBilly B

  Date: 06/09/2023

  1 star

  Billy B

  Date: 06/09/2023

  Ordered wrong parts twice and accepted payments from American Home Shield for doing absolutely nothing. Firs technical measured incorrectly and it took two week to get the "correct" unit in. ****** of service appointment the service manager called and said the "correct" unit would not fit inside the closet. They would have to modify the closet and the American Home Shield would not cover the cost. American Home Shield paid me $371.92 for an air handler unit that probably cost at least $800. They paid Myers $405 for basically coming out to measure for the wrong unit. I asked Myers to give me an estimate for installing a complete new system. For the warranty part of the project they were going to charge me $1,000 for 10 pounds of Freon. When I asked about replacing the condenser, at my expense, and the air handling unit inside, under warranty through American Home Shield, the cost for Freon was only 4 pounds and $110.00 a pound. Very dishonest! **************** was good.
  

  Myers Comfort Specialists of Birmingham, LLC

  Date: 06/12/2023

  ******************,

   

  We apologize for the negative experience you had with **. It does look like the ball was dropped a couple of times on our end here. The technician did measure everything correctly, but when we reported the diagnosis to AHS, it was overlooked that there were access issues, which added unnecessary time to the process. In the end that detail was not not relevant with AHS, as they informed us that your contract did not cover what's called brand-for-brand replacement, which is what would have been required to have coverage on the piece that is installed inside.

   

  As far as what you were quoted on refrigerant -- your contract covers $10/lb of refrigerant so for 10lb of refrigerant, at $110/lb that would be correct. When you were quoted with the condenser being done through us, condensers come pre-charged with refrigerant so that was removed from the equation. The 4lb was quoted as an "up to" number. In apartment HVAC configurations, there tends to be a very long lineset connecting the outdoor components to the indoor components and refrigerant has to travel through the whole line. When you turn on a brand new condenser and it releases the charge, the refrigerant charge typically drops a little, or a lot, depending on the length of the lineset. Usually 4lb is a safe estimate of the maximum the charge would drop, so that's what we quote; however, we only charge for what we add when the install is complete, so you likely would not have been charged for the 4 full pounds.

   

  I hope I have been able to add clarification on what you were quoted. We are not a dishonest company, we always strive for excellence. Unfortunately we are only human. We understand mistakes can add friction to an already frustrating process, so we appreciate you bringing this to our attention. We will learn from it and use this to improve. We hope you were able to get your A/C issues fixed, and that you might give us another shot in the future if you have any further A/C needs.

   

  Thanks

• Review fromWayne B

  Date: 03/08/2023

  1 star
  Not a professional company. Just take your money without service. No other words but crooks.

• Review fromEric C.

  Date: 01/27/2023

  1 star
  This company is a joke they was sent out on second opinion.for my AC and heater they got my heater running they came back out on second opinion and charge me 300 dollars to clean my coils in which I wasn't told that anything was wrong the first time then the second time they put preconditions in which that was totally wrong.and I prove that my insurance at first was going to try to denie afterwards until I proved my case my insurance company end up going with another company.. I will recommend never use this company it seems if you have insurance they will give you the runaround.They charged me 300 the second time they came out. If it was preconditions why wouldn't they put that the first time that came out??