We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Upholstery

Peek's Auto Tops & Interiors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Upholstery.

Complaints

This profile includes complaints for Peek's Auto Tops & Interiors's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Peek's Auto Tops & Interiors has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 22 2024 I paid ***** **** $1000 down payment to install a convertable top skin on my 1961 Thunderbird. I delivered the car around June 22 with all brand new parts necessary to complete the job. ***** told me at that time it would take ten days to two weeks to complete. After three weeks I called and he said about another week. This excuse continued into October when he started telling me "tomorrow" every time I called. After telling me the car would definately be ready on Friday Oct 11, he failed to deliver once again. I went to pick up my car and get a refund. When it came to the money he told me he did not have it, that he had spent my money. I called Pelham police and with their presence managed to get $450 back. I'm still $550 short and lost five months of my time.

    • Initial Complaint

      Date:02/20/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The owner of this shop (****) basically stole over $700 from me. Me being a woman and not knowing anything about tops on cars he played me for everything he could. I first took my car to him on January 30, 2024. When I took my car to him, the only thing I needed was for him to fix my top, so that it will go up and down. He stated that he can do that with no problem. while I was there, he started looking over my top to see why it wasnt going up and down and his solution was I needed a new switch which he said he had and we charge me $40 for it. so he said he would charge me 140 for labor and $40 for the part which came out to around 180 something but I just gave him $200 flat because I didnt have any change and when I finish with my car. I will give me my change from that, I left my car with him and the next day he called me and told me that he had it fixed but it was another part that I would need which would be a motor for my top. I asked him how much would that be and he told me 325 not including labor because I already pay him for labor that was just for the part. Mind you I live almost a hour away and he stated that he could not start putting the motor on my car until I came and pay him the money. I told him that I was busy at the time if he could start on my car and when I was finished doing what I was doing my kids I will come down there and pay him and get my car. he called me and told me that he was finished with my car and my top was going up and down like it should. I went to the shop to get my car. when I arrived at his shop, I paid him the 325 and I went to check to see if my top was laying up and down and it wasnt. I stated to him that I thought he had fixed it and he said that it was a couple things that he had to do to it. The only reason I believe he told me it was fixed because he wanted me to come down to give him that money. basically I paid out over $700 to this guy to fix my top and its in the same condition as it was in when I brought it to him. He even demanded $200 from me for nothing or he wouldnt give me my car back. He truly rolled off on me as a person who is addicted to drugs, and will do I say anything to get money to get what he needs.

    Peek's Auto Tops & Interiors is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.