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Business Profile

Granite Installation

Maranatha Granite, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took about a month to schedule a consultation and after the consultation, another two weeks to schedule installation appointment--had incorrect phone number. Installers came out at 1/30/2024 1:00 p.m., left about 4:35 p.m., and black dust is everywhere. Also, installer removed small strip from wall (advised it was a backsplash) but did not replace it, so the wall is awful with imprint of butcher block and and unfinished with hole in the wall. There was a problem with leveling of cabinet in which the installer's boss was placed on the phone and was able to rectify the problem, stating " 3/4 inch off which is not abnormal." I advised to continue with project and inquired about not being made aware of issue after initial measurement. Was advised that they contacted **** about the backsplash installation issue. As of today, no response from ****. I was advised by plumber that installer pulled out white piping from underneath sink without unscrewing nut--plumber stated "looks fine but may have to be rebuild"-NOT. Installer removed caps from garbage disposal wiring--left hot wiring exposed.The is a terrible business model -- should include plumbing disconnect and reconnect in the installation because local plumbers are running a scam of $1,000 minimum to perform this simple chore. I used a local handyman at a reasonable fee of $99.00.I just discovered a hole in the wall where the small strip (backsplash) was removed and not replaced.

    Customer Answer

    Date: 03/01/2024

    I retrieve all complaints regarding Maranatha! The issue is a misunderstanding regarding the uneven cabinets. The operations manager did an inspection, and the installer did a great job in leveling out the cabinets, leaving a gap in which I must contact a handyman to make the adjustments. Also, there was confusion regarding the backsplash, and it will be replaced in a couple of days. Therefore, I am retrieving all complaints, and I have no legitimate complaints about this company.

  • Initial Complaint

    Date:11/02/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint In 2021, Maranatha was contracted by ***** Homes to install granite countertops in my $300,000 home. All of the countertops has some irregularities. I have spoken with Maranathas Field Supervisor (******************* ************) twice at length. *** (***** Home ************) has also spoken with Will. Will specifically stated to me that he would speak with the owners of Maranatha for a resolution and he would get back with me. For the second time, **** hasnt kept his word on getting back to us with an update. This company doesnt act with integrity. My husband and I were willing to comprise with just an attempt on the island countertop, still nothing!We have to wonder, if we were Caucasian would we have been treated so nonchalantly, ignored and dismissed so quickly.Thank you for your time.Regards,

    Business Response

    Date: 11/11/2022

    We have already got in contact with the client, and I believe everything have been solved in a proper manner. 

    Customer Answer

    Date: 11/16/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Maranatha Granite, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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