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Business Profile

Tree Services

Sharper Image Turf Care, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was supposed to clean the vines off of my front porch. They shattered my storm door and sent my niece a text message after the fact and claimed they took the attached picture BEFORE any work was done. The text message sent tries to attribute the door damage to weather. When we got home, the entire door was shattered in pieces. I researched, and according to the information I found, a storm door may shatter when there is an extreme temperature difference on different parts of the glass. As this occurred on November 16, 2022, and the weather had not had extreme changes, their claim is highly unlikely. In addition, a door shattering due to temperature extremes would tend to crack perpendicularly. As evidenced by the photo he took from the yard, you can see that the porch has already been cleaned off and the pots were placed in my flower bed. You can also see that the crack appears to be in a diagonal over the wreath on the door. My niece has called and left multiple messages for *** concerning the door, and he did not bother to respond until today when I threatened to report them. First he claimed no work was done prior to the picture he took. Then he claimed that the guy had only moved the pots. Every time my niece pointed out a hole in his story, he'd adjust a little bit. All along, he keeps insisting he and his employee are honest and would admit to breaking the door if they had. Then he claimed it would only be $120 to fix the door. I've already priced it and it will be more than $400 to purchase a new storm door and have it installed. He tried to disguise the fact they'd already done the work by taking the picture from the edge of the yard. You can zoom in and see that the porch has been cleaned of vines. They somehow hit the door and cracked it, which caused it to shatter. When he was told we would take action, his response was "Good Luck".

    Business Response

    Date: 12/15/2022

    We hate to hear this customer complaint as we put customer service first at our company.  We tried to satisfy issues that the customer had on more than one occasion, but felt we could never satisfy the customer.  Our service Manager made several visits to the property himself trying to rectify customer issues.  We issued credits and did not charge for certain services provided to the customer.  We got to the point that we took photographs before we performed any services for the customer because we didn't want to be blamed for any damages that we did not produce.  Ultimately, the Service Manager made the decisions to part ways with this customer at our discretion.  We did everything we could to assure quality services and transparency on our end.

     

    Service Team

    Sharper Image Turf

Sharper Image Turf Care, LLC is NOT a BBB Accredited Business.

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