We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Repair

Fix It Doc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Joseph J******, owner of FixItDoc, came to my home to install a dish washer with ***** Installations, for ******. While installing, he said he could repair my lower oven. He came back on **** *** 2022 and said he needed $429.01 to purchase the part, for which I have a copy of the invoice. He came back on ******* **, 2022 to install the oven part, unsuccessfully. He said it would cost approx $5,000 to replace my double oven with a new one so he then asked for $250 more to order a new part, for which I have 2nd invoice of payment. He has never returned to repair and I never was refunded the $429.01 for initial part nor was the 2nd part used for repairing oven. I called him repeatedly, left messages, text him to come install. On ***** **** 2023, he text saying he would arrive at noon to install but never showed up. On ***** ****, he text that his ******* ****** ** **** causing delay but that he would reschedule soon to repair. I even spoke with his wife and she said he had the part at his house but couldn't find it and once he found it, she would call me back and set up time to install. I haven't heard from him since. I want a refund so I can get my oven repaired. I am very disappointed because this young man drives a business van with his logo on it, he carries business cards and he is affiliated with ***** Installation; therefore, I considered him a professional business man, honest in his word. I'm asking for this refund in order to properly repair my oven and restore my confidence in Mr. J******. I am sending this from my work email and therefore cannot upload my receipts for both payments. I can upload from my home computer along with all the text message exchanges between us, if necessary, should this go to court, which I am prepared to file with my lawyer, should this not get resolved thru the BBB.

Fix It Doc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.