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Business Profile

Mailing Services

Mail Bag, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had no response from MailBag on a claim I filed in November 2023. I mailed some plants to a friend and it was delivered to another residence and I filed a claim with ***** and they stated I need to have MailBag file a claim so I had MailBag file the claim. I have sent several emails to MailBag and never received a response and I have called several times and today I was told “good luck” when I told her I would get an attorney involved. The plants I mailed I have had since 2021. I have emailed the required information to MailBag and still no response. I called ***** to check on the claim and they stated MailBag needs to file on my behalf and I relayed that information to MailBag and it has not been done to this day and no follow up has been done about my claim. When I spoke to the manager today and asked her about a follow up and why it hasn’t been done and she said nothing. I did tell her I was going to get an attorney involved and all she said was “Good luck” and hung up. I paid well over $30 for each plant as I had 2 of them in the pot and mailed them to a coworker and they were delivered to an incorrect address. I had the correct address but they delivered to an *** address instead of a ** address I want a complete refund plus the cost of the plants as they can’t be replaced on the size pot I purchased them in.

Mail Bag, Inc is NOT a BBB Accredited Business.

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