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Business Profile

Stump Grinding

Wikoff's Stump Grinding Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stump Grinding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made contact with this business on/around **** *** **** to have them come to my property to give me a quote to remove a small tree stump from my front yard. I had already contacted *** and I even gave ***** ****** a copy of my order for the marking of my yard. I decided to allow Wikoff Stump Grinding to remove the roots and stump for $90.00. Once I looked at the work performed, I let ***** ****** know that he still needs to remove roots and get the one root that is sticking straight up out of the ground. He is now giving me the run around about completing this job that he has already been fully paid to do. Each contact with ***** ****** just allows him to give me excuses why he has not returned to complete the work. I have plans for that area of my yard, and his refusal to return to finish the job is holding me up. He is not being professional in this instance.

    Business Response

    Date: 07/25/2023

    I spoke to a BBB representative on ****** and informed her that I had attempted to reach out to Ms *******. But was unable to because her phone number was incomplete.  The BBB rep told me she would extend the response date by 3 days.  I was finally able to get in touch with Ms ******* ****** and arranged to have a face to face meeting with her ****** evening.  We met, discussed the job and the follow up that had been done.  I asked Ms ******* if she was satisfied with the job at that time and she said yes and that she would be able to move forward with her yard project now.  Ms ******* also stated that she would contact BBB to let them know the issue had been satisfactorily resolved.

     

    Customer Answer

    Date: 07/27/2023


    ****** ******** ******:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* *******

Wikoff's Stump Grinding Service is NOT a BBB Accredited Business.

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