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Business Profile

Construction

Monroe Construction, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** Monroe of Monroe Construction LLC posed as a legal, licensed contractor and gave an estimate of $3520 to replace a walk-in shower with a tub, repair floor as needed, install floor, and install sink including hardware. Monroe Construction used unskilled laborers for the job and it was a complete disaster. The tub was not installed properly and the drain was not aligned to the drainpipe. There was no faucet to run water into the tub. After realizing that error their solution was to run a beat up iron pipe from the previous hand held spout about 3feet above the tub to be used as a spout. The old hardware was used for the shower controls but they broke those. There were no walls behind the tub enclosure. Instead there was cardboard in places to fake a wall in an attempt to hold the new shower walls in place. When touched, the wall bent. The enclosure was nailed and screwed all over, many protruding, to attempt to get it to stay up. It was warped and would not adhere to the wall or tub. After one month all nails and screws began to rust. All seams were separated and unbeknown to us, water was simply running under the house. The safety bars were not attached to studs. The sink was not properly aligned and the back was completely cut out and destroyed. The floor was redone by his workers after we found places where it simply wasn't connected. We had to pay to have the project redone. In doing so, the contractor pointed out many problems that leave the belief that no one associated with this project was trained, experienced, or licensed. We requested a refund, (honestly making a mistake adding to 2400 instead of 3520) and we were told we would receive one. He was failed to make good on that promise, only giving us a $200 check on 9/30/24 promising more on 1/04/24. We believe Monroe should be penalized to the fullest degree. Photos are attached and consider at the time the project was barely 3 months old.

    Business Response

    Date: 10/30/2024

    In response to the complaint filed by Mrs. ******** ******* I accept full
    responsibility for the quality of work that was done in her mothers
    home. I used a sub-contractor that said he could to the job and
    unfortunately he could not. I used him before on other jobs that he did
    well on so I trusted that he could complete this one. When I was
    contacted by Mrs. ******* I reached back out to the sub-contractor with
    no response. I then ****** in someone else to fix the issues and
    discovered that the problem was bigger than what we initially thought.
    After the attempt to fix it Mrs. ****** understandably so was frustrated
    and moved on with another contractor and with no other attempt for me
    to fix the issue. I told her that I agreed the quality of work was not done
    professionally or to my satisfaction either and that I would pay her back.
    I just didnt have the money at the time to give her the full amount. In
    good faith, I took a $200 check to her mothers home which she did cash
    so that they could see I was making an effort. Before I could pay any
    other money I received this complaint. As of 10/21/2024 I have paid
    back Mrs. ****** and/or her mother $3250.

Monroe Construction, LLC is NOT a BBB Accredited Business.

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