Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I live at ************** for over 2 years with my 4 children section 8 paid for the rent when I first move in I explain to the landlord there there was roaches in the house the refrigerator leaks water they charge me a monthly fee for the refrigerator because they say it doesn't come with the property I beg them to fix it no one never answer my phone call or showed up until I decided to buy my own refrigerator the tub was stop up the came out said they fix it but they didn't whenever we shower the tub water would fill all the way up and it take a hour for the water to go down we deal with that for a while I try calling over a 100 time no one would answer and when they did answer a text message they will say I will send some one but no one ever showed up the one time the came out and fix something the charge me a $151 And I didn't understand why they say if I didn't pay they will call section 8 on me and I was confused this my first time being on section 8 and I am new to the state so I just paid them I didn't understand how to go about certain thing's so I end up throwing out all my furniture in my living room because it was starting to get infested I paid for exterminator but it was nothing they can do in June of 22 I took my kids to ******* while I was out there was a storm that broke a window I call the double r realty for days no answered instead they block me and I send them a text from a different number explain what happen they said send pictures never showed up my door also didn't closed so anyone can walk in on me and my kids while we sleep up until someone advised me to complain to section 8 when I did they came out and gave them 10 days to fix the unit during that time my daughter grandpa came and fix the tub a week later double r realty send someone to fix the unit and also claiming they fix my tub but they did not the tub was already fix and they also send me a bill of $285.31 for labor please help

  Business Response

  Date: 11/21/2022

  We are following the guidelines as per our lease agreement with **************. We have made all necessary repairs in a timely manner. 

  The house was inspected and passed PRIOR to ************** moving in, and the house is inspected yearly, and any repairs needed are made.

  Any damage caused by misuse are billed to the tenant as the lease agreement states.

   

  Customer Answer

  Date: 11/28/2022

   
  Complaint: 18418795
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ***** 

  Double reality  lies  about what they repair  on the property  there  was an inspection  done  on the property  and they  failed and section  8 gave them 10 day to fix the issue they also claiming  to fix  things on the property  that was already  fix my me only because the want to charge me