We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Waste Compactor Manufacturer

Waste Processing Equipment Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Compactor Manufacturer.

Complaints

This profile includes complaints for Waste Processing Equipment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Waste Processing Equipment Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a hydraulic baler in July of 2022. We received ********* in August of the same year. We purchased ********* for $16,356.00 In April of 2023 ********* started to leak hydraulic fluid. We called for service and expected the problem to be fixed by the two year parts warranty. Instead, we were told we misused ********* and it would not be covered. The service tech from the locale dealer we purchased ********* from told us the cylinder had a manufacturing defect and needed to be replaced. We have not been able to reach an agreement on who will bear the cost of this. We KNOW if should be covered under the manufacture warranty.

      Business Response

      Date: 06/22/2023

      We were made aware of the damage to the cylinder by the Service Agent with **************************.  We asked for photos of the damage which were provided.  The photos showed a ***** on the side of the cylinder rod (photo included),  The **** is very consistent with ****s caused by cylinder rods being struck by a metal object.  The nature of this type if rod damage is that it causes immediate catastrophic damage to the seals in the gland of the cylinder.  As the customer mentions, ********* was purchased in July of 2022.  Our experience testifies that rod damage of this nature would cause leaking within a few hours of operation - NOT after months of operation.  This is clearly damage that happened at the customers location well after purchase.  Our warranty clearly states that we "warrant our equipment to be free from defects in material and workmanship, under normal use..."  It does not cover damage occurring months after installation.

      Customer Answer

      Date: 06/22/2023

       
      Complaint: 20162631

      I am rejecting this response because: I think your "Experience" is severely lacking, because what you have experienced in the past is not what happened!!?! 

      Let me ask you, why have the 2 other professionals with WAY more "experience" than you (over 60 years combined) both say that this is a manufacturer defect and not something hitting it as you claim? You should be ashamed of how you are handling this! And I will not let this rest. I will see you in court if a better resolution is not given. Giving me the part for your cost, making me pay for shipping and making me pay for installation is not a resolution - I paid $17K for your product and now, after less than 8 months I have to spend another $5K to fix your defective prodoct.

      To anyone reading this......STAY AWAY. Before they ever saw pictures of the damage the rep they sent out said they won't pay for the warranty, which tells me, their warranty is completely worthless (and in my case it was - no help whatsoever) I will update the lawsuit when there is a resolution.


      Sincerely,

      *********************

      Business Response

      Date: 07/12/2023

      I will only reiterate my original statement - we warranty this type of product to be free from defects in materials and workmanship for the stated time.  Not damage that has come to light months after it was installed and operated by the end user.  We have attempted to be as accommodating as we reasonably can in this matter.  As a show of goodwill, we sold a replacement part for the damaged part at a deeply discounted rate. But, we cannot and will not warranty damage that occurs after installation.

      Customer Answer

      Date: 07/13/2023

       
      Complaint: 20162631

      I am rejecting this response because: *********** that installed the discounted part that you should of paid for and the $1000 to have it installed again reiterated that there was NO POSSIBLE way for us to damage the part being 14' in the air. The also reiterated that it was MANUFACTING DEFECT. And as such you should of replaced it for free. BUYERS BEWARE......NEVER BUY A PRODUCT FROM A C*** COMPANY THAT WILL NOT STAND BEHIND THE WARRANTY!!  You have been warned.

      Sincerely,

      *********************

    Waste Processing Equipment Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.