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Business Profile

Cleaning Systems

Southeast Softwash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Systems.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the soft wash system in February. Started making payments of $650+ I. February as well, the machine was not ready to pickup until April. When ordering they told me it would be a few weeks, not a few months. I ordered two extra stronger pumps with the machine they told me they would ship to me when the parts came in and still nothing no pumps. The only contact *** had from them was when I was ordering the machine, not once have they reached out to explain whats going on I e had to call many times and I get the same thing, (still waiting on parts) but the website says they have them in stock to come pick up. I e even called the financial company to inform them in July that I will be NOT making any more payments if my pumps are not in by the 21st of July. Against my better judgment I paid the July payment and still nothing, no calls, no emails, nothing from them since February. I called the financial company at the beginning of August and told them as of July 2024 that will be the last payment they receive from if my pumps are not at my house by the 21st of August. I will not pay for something I do not have any more, I dont want anything free I just want what *** paid for and what they agreed to sell me. No one will call me back and the receptionist tells me everyone is in the files working when I call. The guy I spoke to ******** when I was ordering will not call me or answer the phone when I call. The fact they cant communicate makes me wonder if Im the only one this has happened too. Im not one to not pay for something I agreed with but this will be the first if the pumps are not here before the 21st August 2024 I will STOP all payments. The total was little over ****** and Ive made 6 payments of over 650 since this not one late.

  • Initial Complaint

    Date:08/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company re-screened my back porch 6/16/23. Trim began coming loose within 24 hours 6/17/23. Within another 5 days the screen began coming loose 6/22/23. After multiple requests repaired 6/29/23. When I returned from out of the country 7/12/23 more trim coming loose. Owner made aware 7/12/23. Screen coming loose also. Owner made aware 7/17/23. Another repair request made to owner 8/1/23 as more screen coming loose and has never been here to make other repairs. On 8/4/23 Owner said I must pay transportation fee of $30 for him to make repairs on his poor workmanship. Assured me would be repaired. It is now 8/28/23. Repairs have not been completed and owner not responding to texts. Minor repairs will not remedy the problem. The screen is cut too short so just pulls loose from nails. Only remedy is new longer screen in these areas.

Southeast Softwash is NOT a BBB Accredited Business.

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