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Business Profile

Internet Services

TEC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/25/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had internet service with TEC for 3 yrs. The last 8-12 months we have had major issues with the service, the signal comes into the modem, so they say but it does not send it out, our modem has been changed out 3 or 4 times ,it will work for a short period of time then go out again .Just this week the modem was changed out on Monday and the service is out again on Friday of the same week,. I had the tech hard wire my TV to the modem and it still will not work ,the service does come and go from time to time but its mostly out however we do not get a discount or anything for our outages. We are on the end of the line and FIBER IS AT THE END OF OUR ROAD but they will not run it down here ,there is 6 houses on a 1 mile long road .This is beyond ridiculous. They do not work weekends and how ironic it is that this always starts near the end of the week.I am so sick of calling tech support and going through the same old song and dance ,what is it doing, what lights are on,unplug it for 10 seconds ,then the person says ,I'm gonna escalate this to a tier 2 so we can get you going then its 3,4,5 days later.This is really a bunch of BS

TEC is NOT a BBB Accredited Business.

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