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Business Profile

Sporting Goods Retail

Safford Trading Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Safford Trading Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Safford Trading Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order with Safford Equipment order # ****** on 04/22/24. Five (5) minutes prior to placing the order I had called the company and spoke to their shipping department to confirm that you had the chainsaw that I was ordering in stock and that it would ship upon receipt of my order. I placed the order within 5 minutes from talking with them.I recieved a confirmation email that order was received.Two (2) days later, I had not received tracking information so I called Safford Equipment. I was advise that the order had been rejected! I checked with my credit card company and confirmed that the credit card had been processed by Safford Equipment and was charged to my credit card. I contacted ****, shipping manager for Safford Equipment. She stated that the credit card company had rejected my credit card. I advised her that the charge had cleared my credit card and that I have had no issues with this credit card. I have a zero balance on the card as I pay it off every month and have a $10,000 credit limit. The invoice amount was $520. No other expanation was given. I am filing this complaint to voice my disgust on how this company has treated this sale.

    • Initial Complaint

      Date:12/29/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see attached

    Safford Trading Company is NOT a BBB Accredited Business.

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