Complaints
This profile includes complaints for DiRecManagement, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 14 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Direct Management INC and do not have a contract with Direct Management INC. They do not provide me with the original application like i asked.
Business Response
Date: 09/06/2022
Mr. ******** is correct in that he does not have an account with DiRecManagement, Inc. However, we are a collection agency and we have received an account from one of Mr. ********'s creditors. The creditor has the legal right to place an account for collection purposes when it become past due. We report those accounts placed for collection purposes to the credit bureaus as collection items. We have the legal authority to do this. We have never received any correspondence or communication from Mr. ******** to inquire about an account we are collecting or reporting to his credit file. This complaint is the first time he has communicated with our office in any way. We will report the account to the credit bureaus as a disputed account as is required by the Fair Credit Reporting Act. Since he claims he has requested an original contract and we did not provide it, which we have no record of, we will attempt to locate his current address and send all the documentation provided to our office by his creditor. Perhaps he could provide a detailed dispute at that time as to why he believes the account in question should not be paid. Our mailing address is ******* *****, ******, AL *****. Our physical address is **** ********** **** *., ******, AL *****. Our phone number is ************. Our web address is www.direcmanagement.com He can communicate with us through any of those methods.Customer Answer
Date: 09/07/2022
Complaint: ********
I am rejecting this response because: this company has no right to post anything on my credit report without an original contract, no contract was ever sent to me.
Sincerely,
****** ********Business Response
Date: 09/12/2022
We disagree with Mr. ********'s assessment of what our rights are. As stated in my previous response to Mr. ********, I would send out documentation to the address on his complaint to verify the account we are reporting to his credit file. That letter and those documents just went out in the mail on September 8, 2022. If he provided the correct address in his complaint, he will have verification of the debt we are reporting to his credit file soon. We have sent mail to that address in the past only to have it returned with the notation "Not at this address". We are now reporting the account to the credit bureaus as disputed as is required by the Fair Credit Reporting Act.
Customer Answer
Date: 09/23/2022
Complaint: ********
I am rejecting this response because: In accordance with the Fair Credit Reporting act. The account that you have on file has violated my federally protected consumer rights to privacy and confidentiality under ** *** ***** ******* **** States I have the right to privacy.
Sincerely,
****** ********
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