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Review fromJack B
Date: 07/27/2024
1 starJack B
Date: 07/27/2024
C&H *********************************************** cancelled an emergency service call after agreeing to do it and giving me enough time to cancel inquiries with other companies in the area due to their word that they would come. Our company was in an extremely hard situation and this company did not hold to their word to even attempt to troubleshoot leaving 200+ people without air conditioning. Never trust them in an emergency situation, and never do business with this company and their terrible management team.
C & H Cooling & Heating, Inc.
Date: 07/31/2024
***,According to our records and after speaking with our technician there are several inaccuracies in your posted comments. We received your call from our answering service at 5:54 pm on Saturday July 27, 2024. My technician called and spoke with you at 6:12 pm. He indicated that you said that you appreciated us returning your call after several other companies you had called had not responded at all. He proceeded to tell you that he was approximately 1 to 1 1/2 hrs away and that he would need to confer with management before coming on the call since your company didn't have an account with us. He proceeded to contact a company owner that advised him since we had never done any business with your company that we would not come out. He was told to have your company contact us during normal business hours and we would get the information that we would need in order to process your billing if there were future needs after we received your companies credit information. He returned your call at 6:38 pm and proceeded to advise you of what he had been informed of. At which time he indicated that you proceeded to say some inappropriate remarks that should not have been said. It would appear that the owner made the proper decision in regard to not choosing to work with your company,
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