Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** with Southern Comfort Heating and cooling installed two A/C units in new home completed 02- 2020 . Main unit on first floor works fine . Installed unit in bonus room and has never worked proper . The unit will run for about 6 weeks and will run out of freon. ******* has worked on unit several times , but has never got it repaired .This has went on for 4 years . Last time ******* would not answer phone calls or return message . I wrote a bad review on web . ******* read review on web and ******* called me and was very ugly ,******* said he didnt care if I ever got my dam unit fixed . I hired a new contractor to repair and was fixed the first time . The cost was $1346 .

  Customer Answer

  Date: 07/25/2024

  Tried to answer questions but would not let me , I havent heard anything from Southern Comfort Heating and Cooling. 

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a house in ********* in April 2022 and had 2 units. 1 main house and 2nd on shop with apartment above the shop. The 2nd unit was approximately 12 years old and was not cooling well. Southern/*************************** was referred by a handyman we had doing some work at the property. ******* came out the same afternoon I called and told me the refrigerant was low and there was probably a leak in the system. He charged the unit and recommended a stop leak solution he could add to the system (fluorescent green tube like a glow stick) and I agreed so he added the solution to the system. At the end he stated I could save a little money by doing a service plan called "Comfort Club Routine Tune Up" for $235 so I did that as well. The total for the service call was $1080. The charging and leak solution lasted about 2 days. I called ******* back and have yet to see or hear from him. I ended up having the unit replaced so I emailed Southern back to get the service plan money refunded and *************************** responded and apologized for not getting back out to the house and he had been super busy with work but stated he would refund the service plan money but I have never heard anything back from Southern or ******* regarding the refund. TOTAL SCAM AND RIP OFF. DISHONEST and taking advantage of people during times of need so really a textbook example of predatory business practices.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2018, we built a house. Our contractor used Southern Comfort to install our 2 **** HVAC units. I was told, when selecting our units for installation, by the owner, ***************************, that my downstairs unit would come with a 12 year warranty and my upstairs unit a 7 year warranty. Once we moved into our home, I attempted to register all of my HVAC equipment, but was unsure of the correct serial numbers for some of the equipment that was located in my crawlspace. After multiple attempts to contact ******* to get the correct serial numbers, I was told that Southern comfort would register my equipment for me. Fast forward to July 9, 2022, when my downstairs unit started to periodically come up with an error message. I immediately called Southern Comfort. It was a Saturday, so no one answered. I called again on Monday, the 11th of July, and was told that the owner was out of town, but I should receive a call back in 2-3 days. I never received a return call, and had no more error messages on my unit until August 1st. That day I called Southern Comfort twice. The 2nd time, I spoke to ***************************, who finally conceded that a part would likely have to be ordered and that he would have someone out that week to look at unit and order said part. No one ever came or called me back. I have called 2-3 times every week since then asking to schedule a service call for my unit. Each time I have been told that I was on the list and that someone would call me back later that same day. As of September 1st, no one has returned my call, scheduled a service appointment, addressed my concerns, or attempted to provide any service whatsoever. I have spoken to the secretary that answers the phone and have heard numerous excuses about why no one has been to my home yet: short on workers, sickness, etc. I have also made multiple requests for a copy of my warranty, which I have not received. I contacted **** directly, and was told my warranty period is not what I was promised when purchased.