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Business Profile

Sound Recording

Muscle Shoals Sound Studios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sound Recording.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/10/2025, I ordered a hat (baseball cap style) from Muscle Shoals Sound Studio. I was charged total of $35.11 on my MasterCard. To date (over a month later) I haven't received the hat nor have been given a refund. In the last week I've attempted to call Muscle Shoals Studio (left a voice mail message and explained the issue), I've also emailed them more than once. There has been no response and my ********** account hasn't been refunded. I would really like to receive the hat but I should get a refund if the company cannot deliver what I paid for.

    Business Response

    Date: 07/16/2025

    The hat that was ordered has been on backorder since May but we did receive notification from our vendor that he is getting some in tomorrow. These hats are hand done by a local leather worker so they do take a little longer then some of our other hats but we hope to get them mailed out no later then the middle of next week. We do apologize for the delay and appreciate your order. 

    Customer Answer

    Date: 07/16/2025

     
    Better Business Bureau:

    I reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me in the end, provided I actually do receive the item I ordered.  I'm glad the BBB received a response and an explanation, but it's not acceptable that Muscle Shoals Sound Studios never bothered to respond to my emails or phone calls.  If they would have done so, this complaint would not have been necessary. 

    Sincerely,

    **** *****

  • Initial Complaint

    Date:08/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****, almost one (1) year ago Ordered tee. Never came. Asked numerous times politely. No response. Filed complaint with BBB. Business said order on way. Never came. Filed again with BBB. No response from neither business nor BBB.Today I am asking, again, that Muscle Shoals Sound Studio simply deliver the tee purchase in October of 2022. On or about May 1, the shirt was scheduled to be picked up by USPS.Please

  • Initial Complaint

    Date:06/07/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed 4/15/23.Contacted 2 weeks later after not receiving any communication; was told an item was not in stock, but had arrived. Received tracking 5/3. After no movement on parcel (tracking states **** awaiting item) I contacted again. Was told the next day that a case was opened, but that she (***) would send another package. I politely requested tracking. Never got a reply, now repeated attempts to contact go ignored. I don't even want a refund; I'd really just prefer to get the shirts purchased. Order total was $82.50. I even tried to contact director of organization, to no avail. Extremely unprofessional. I've spoken with 4 other people that have similar stories. They collect payment and may or may not send merchandise paid for.

    Customer Answer

    Date: 06/17/2023

    Complaint resolved by ****. Thank you!

  • Initial Complaint

    Date:06/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a *** and Christmas ornament on 02/16/23 for a total of ***** dollars. Order number ****. I spoke with *** at ************ several times. Each time I was told there is a supplier issue with the merchandise. On 4/12/23 I spoke with *** at 10:10am. She stated she would send the **** but the ornament was still on backorder and hopefully the ornament would arrive in about 2 weeks. I still have not received the *** or the Christmas ornament. I have called several times and left messages but no one returns my call.

    Customer Answer

    Date: 06/15/2023

    I received the *** in the mail on Thursday,  06/15/23. I  did not receive the Christmas ornament I ordered.  I  have heard nothing from the company regarding the recently received *** and the missing Christmas ornament. There was no paperwork sent with the *** explaining the delay in shipment or why the Christmas ornament still has not shipped. Very unhappy with the customer service of this company.

  • Initial Complaint

    Date:05/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered items from the online merch shop over two weeks ago, but they have not shipped. I emailed, sent them messages on social media, and even called and left a voicemail with no response. I had to do a chargeback on my credit card due to them never sending my items.

    Business Response

    Date: 07/16/2025

    There was a delay in this order due to an unknown issues with our online shop. Orders were coming in and automatically being archived without notification to staff to process and ship the order. When we became aware of the issues use orders were located and shipped.

  • Initial Complaint

    Date:05/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 14, 2022 I ordered a tee-shirt. It never arrived. I never got a tracking for delivery or a shipped notification. I emailed numerous times over months and months. No response.I called on a Friday and left a voice message. I was always very polite.Order #**** medium, long sleeve, Black Vintage Tee Paid via *****************

  • Initial Complaint

    Date:10/24/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered and paid for a tee shirt online 2 months ago. Never shipped it and ignored my 3 emails inquiring about my order. I just want my tee shirt shipped.

    Business Response

    Date: 11/17/2022

    11-15-2022  BBB sent an email to Muscle Shoals Sound Studio. Here is Ms. ***************************** reply.

    He has his shirt , we talked with him . 

    Business Response

    Date: 07/16/2025

    There was a delay in this order due to an unknown issues with our online shop. Orders were coming in and automatically being archived without notification to staff to process and ship the order. When we became aware of the issues use orders were located and shipped. We also included extra merchandise, a letter explaining the situation with our apologies and coupon for their next order.

  • Initial Complaint

    Date:10/03/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit card purchase of $41.40 on 9-2-22 for order number ****. has not shipped as of 2-30-22. Tried contacting vender via **********mail have not received reply.Thanks for your help! ****

    Business Response

    Date: 07/16/2025

    There was a delay in this order due to an unknown issues with our online shop. Orders were coming in and automatically being archived without notification to staff to process and ship the order. When we became aware of the issues use orders were located and shipped. We also included extra merchandise, a letter explaining the situation with our apologies and coupon for their next order.

Muscle Shoals Sound Studios is NOT a BBB Accredited Business.

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